PROFESSIONAL SUMMARY

Computer Proficient: Excel, Power Point, Project, Outlook, Windows Seven, Vista, XP, 2000, 95, 98, Cerner Systems: Scheduling, Registration, PowerChart, Cherwell, GEHC/IDX Billing System, IDX Framework System, SMS Billing System, Networking System and Security, RIS, Wyse Tech, G3, ABC eMR, eClinical Works, Careweb, Kronos, Java Programming, Visual Basic .NET Programming

Excellent Communicator: Works with a wide variety of professionals in demanding, fast-paced work environments.

Systems Analyst: Proficient in gathering, analyzing and defining business and functional requirements; workflows and technology solutions for healthcare systems and networks.

Technology Implementation: Demonstrated ability to lead seamless implementations and deliver technical solutions improving revenues, margins and workplace productivity.

EDUCATION

Indiana Wesleyan University, Indianapolis, IN

Bachelor of Science, Business Information Systems, Major Programming, Dec. 2013

Ivy Tech Community College, Indianapolis, IN

Associate General Studies, Aug. 2009

CERTIFICATIONS / SKILLS

Cerner

Cerner Millennium: Building & Maintaining Fundamentals, Jan. 2017

Cerner Millennium: Building & Maintaining PowerOrders, Mar. 2019

Indiana Wesleyan University, Religious Studies Certification, 2013

Nurse Aide Training, Certified Nursing Assistant, 1997

Medical Assistant, 1998

PROFESSIONAL EXPERIENCE

Analyst Clinical Intermediate

Indiana University Health, Indianapolis, IN 2016 to Present

Responsibilities: Clinical IS: Realtime support in Cerner Systems, identifies current and short term customer needs and ensure the effective delivery of high quality and value added solutions, products, and services. Create Knowledge Base Articles on how to fix issues. Provide guidance and troubleshooting solutions to Service Desk. Provide training to other Clinical IS Support team members

Care Coordinator

Eskenazi Health, Indianapolis, IN 2012 to 2015

Responsibilities: Home visit, senior 65 and older, manage patient with diagnosis of depression and/or dementia, monitor depression using PHQ9, monitor dementia using Mini-Mental Test (MMSE) which monitor patient cognitive levels, provided support for caregivers and family members, set up transportation to and from doctor appointments the goal is to reduce acute care utilization. Troublestoong AMC Medical Home eMR system.

AR Transplant Analyst

Indiana University Health, Indianapolis, IN 2011 to 2012

Responsibilities: Bill, review, collect and correct accounts receivable for assigned payors to reduce accounts receivable and enhance cash flow. Assume responsibility for timely billing and resolutions of assigned accounts. Provide feedback to management with internal problems resulting in non-payment of claims are detected. Report compliance issues from daily account review/payor information to management. Cross trained on Workers Comp billing and follow up

Admin Asst of Damon Martin; Coordinator Training Asst.

Indiana University Health, Indianapolis, IN 2009 to 2011

Responsibilities: Managed and organized Outlook calendar and email correspondence and related materials for Damon. Prepared and distributed meeting minutes. Set up conference calls and luncheon. Maintained and monitor contracts for vendors, created score cards for reporting. Created WBT using Articulate for IDX Framework Charge Entry and Cerner Registration

Front Office Specialist; Referral Assistant; Verification/Charge Entry Specialist

IU Medical Group, Indianapolis, IN 2007 to 2009

Responsibilities: Data entry into IDX billing and Cerner system. Balance and verified charges to ensure quantity and accuracy for bank deposits. Accessed information systems for the hospital partners to obtain necessary patient information for billing. Handled sensitive client information in compliance with HIPA guidelines. Escalated claims and resolved encoding errors. Scheduled patient appointments in IDX and RIS system.

Rehab Therapist Assistant/MA

Kindred Healthcare, Indianapolis, IN 1997 to 2007

Responsibilities: Patient care, ADL and Safety, monitored vitals and pain. Monitored and documented intake and output.

Reference and letters of recommendation available upon request

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