Customer Service Representative
Resume:
Objective: To contribute to the growth and productivity of your organization by utilizing my skills and knowledge to their fullest capacity.
Education: Caribbean Maritime University
BSc. Logistic and Supply Chain Management
William Knibb Memorial High School
2009-2014
CSEC
English A
Human and Social Biology
Mechanical Engineering Tech
Information Technology
Technical Drawing
School of Excellence
2018
Mathematics
Experience: May 14 - September 01, 2019
Emerald Falls, 8602 Thomas Dr, Panama City Beach, FL
(Ride Attendant/Pit Boss for the formula track)
●Attend to customer’s inquiry, ensuring their rides are safe.
●Ensuring other ride attendants remain at their station.
●Collect ride passes for park rides.
●Over the counter assistance in the arcade.
June – September 2019
Wendy’s, 8720 Thomas Dr, Panama City Beach, FL
(Team Member)
●Operate the grill & fry station
●Preparing sandwiches for drive through and dining room.
●Sorting inventory
●Conducting inside and outside maintenance
September 2017 – September 2018
24-7 InTouch, Suite B202-B203, Cazoumar Freezone, 1 Pimento Way, Montego Bay
(Customer Service Agent)
●Solving customers queries through email
●Provide incredible customer service on Lyft ride sharing app channels.
●
May 2016 – January 2017
Conduent (Xerox), Barnett Tech Park, Montego Bay
(Customer Service Representative)
●Assisting customers with product listing,, refunds, replacement for amazon.com.
●Resolving problems by clarifying issues, researching and exploring answers and alternative solutions.
Interest:
Reading, Listening to Music, Interacting with Peers and playing football.
Extracurricular activities
●William Knibb Cadet Core (2009 - 2014)
Under my tenure in this organization I held the rank of Lance Corporal (L/CPL), and it has shaped my life into the person I am today. Shaping and preparing me to see what the outer world is like, using my knowledge to the best of my ability. I was often required to lead my team by example with optimism, and confidence.
References:
-Sheryl Samuel
Customer care agent
-Mrs. Reid Scott
Clerk
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