Active Directory Customer Support

Summary

Dedicated, focused Information Technology professional and US Army Veteran with several years of experience providing

strategic hardware; software and network support. Responsible individual, trusted to maintain technology infrastructure while

providing quality support to clients and contributing to the success of the organization.

Technical Proficiencies

Operating Systems and Servers, Windows 7, 8, 8.1, 10 CentOS 7 Mac OS Sierra, High Sierra, Mojave

Performed daily operations such as regular systems backups, restoring lost files, changing job priorities in print queues, rebooting

Resetting user’s password and unlocking accounts in Active directory

Help Desk ticketing and inventory software: BMC Track-It, Remedy, Hive, and Boss, ISM, Service now,

Configured network devices and software, Crash Plan, Slack, Jabber, WebEx, Google Suite, Office 365

Network image installation, install software using out of box and PXE boot

AGREEYA 11/2021- 04/2022

Stanislaus County Modesto Modesto, CA

Helpdesk support answering phone calls, assisting users with multiple range of issues, and resolving those issues

Used RDC, Quick assist as well as teams to remote to user’s systems

Install, trouble shoot office 365 products

Set up tasks using Service desk plus software

Created tasks from ticket requests to be completed by various different groups

DISYS 03/2021-07/2021

E and J Gallo Modesto, CA

Unlocked and verified account creation through NetIQ DRA

Accessed MOBI to set up verify and trouble shoot users iPhone issues and for customer support

Set up and configured time clocks

Reserved IP addresses for printers and other internet-based devices

Used SNOW software to complete Tasks, Incidents and Inventory requirements as needed

Remoted into user’s system with SCCM and Remoted desktop software

Insight Global 09/2019-02/2021

Tableau Palo Alto, CA

Imaged Mac book pro, Linux Centos, OS 7, Windows 10

Provide support JAMF, “MFA, Okta, Google Authenticator, SSO, Cisco unified communication”

VTC conference room set up, configured and trouble shooting

New hire orientations, schedule

Cognizant 03/2019-04/2019

Clorox Dublin, CA

Resolved issues onsite for user at the Clorox diamond bar

Performed migration from Windows 7 to Windows 10

Installed software on user’s laptops and desktops

Experis 02/2017-02/2019

IBM/CEMEX Livermore, CA

Resolved on site user issue’s

Update and resolve remedy tickets in my que

Resolved and maintained 14 sites to include user machines, printers, telephones and network devices

Configured and installed software on client machines

Migrated user data over to refresh machine

Vodastra 09/201*-******

Stewart Title Modesto/Turlock, CA

Provided customer break fix support for designated equipment

Communicated clearly in written and verbal form

Accepted and delivery of all service calls assigned

Completed all administrative tasks associated with each call

Blackstone 07/2015-12/2015

Save Mart Modesto, CA

Trouble shoot and resolved user issues through the Boss ticketing system

Traveled to Save Mart sites outside of the Annex to resolve user issues

Relocated personnel and their computer related equipment

Reimaged desktop computers to current Save Mart image from a designated network location

Installed and upgraded client base software on PC’s, laptops and Hand-held devices

US tech solutions 02/2015-07/2015

Kaiser Permanente Pleasanton, CA

Updated Pharmacy PCs to Window’s seven

Mapped Pharmacy printers to single user workstations

Set up E-Pims on pharmacy single user workstations

Professional Experience (continued)

Robert Half International 10/2014 – 12/2014

Foster Farms Livingston, CA

Robert Half International 03/2014 –07/2014

Crystal Creamery Modesto, CA

Systems administration

Active Directory account management

Exchange user management, Outlook, and email archive support

Phone triage

Re imaged client machines, backup user profiles with group and user delegation

Desktop computer deployment and reimaging

Computer & Information Systems Managers 09/2013-07/2014

US ARMY RC-C Afghanistan

Performed baseline imaging on 200 client PC’s

Maintained Key control for 25 NIPR and SIPR Encryption devices

Used remedy ticketing system to track and identify client issues

Education

Camp Williams 12/2011

Technical school, Phase I, II, III Advanced Information Technology Training Riverton, UT

DeVry University 06/2011

Bachelor of Science in Technical Business Management Elk Grove, CA

Heald College 04/2005

Associate of Applied Science in Information Technology Stockton, CA

Military Experience:

Active Duty

US ARMY 06/1992 - 06/2001

94th ENG Vilseck, Germany

18th MASH Fort Lewis, WA

66th Trans Darmstadt Germany

Army reserve 06/2001- 06/2017

USAR

356th LSB Fort Hunter Liggett

319th SC CP Parks Dublin CA

490th SC TIN-E USAR RC

25th SC TIN-E Afghanistan

Military mobilizations and Deployments

3/356th LSB Mobilization 2003 El Paso TX

402nd FA Mobilization 2006 El Paso TX

490th SC Deployment 2013 Afghanistan

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