Customer Service Aurora

NANCY DOYENS

************@*****.*** 630-***-**** Aurora, IL 60506

Summary

Hard and honest employee with the back ground in various types of customer service. Completed various styles of retail transactions as well as aiding in enrolling customers in an array of classes offered by a local park district. Take pride in not only assisting with the purchases of merchandise of products or classes, but helping fellow co-workers in stocking shelves, taking out damages items out of inventory, and loved being able to get creative in making signs and printing out class rosters. Very service oriented with customers, patrons and fellow team members.

Experience

Menards Batavia, IL

Cashier & Guest Service

06/2018 - 03/2020

Operated cash register, collected payments and provided accurate change.

Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Helped customers find specific products, answered questions and offered product advice.

Processed all sales transactions promptly to prevent long customer wait times.

Assisted with purchases, locating items and signing up for rewards programs.

Batavia Park District Batavia, IL

Customer Relations Advisor

06/2002 - 11/2007

Cultivated impactful relationships with customers and drove business development by delivering product knowledge.

Delivered excellent customer service by identifying needs and recommending custom solutions.

Expressed appreciation for patronage, inviting and encouraging customer return visits.

Evaluated benefits for each caller to determine service needs and address concerns.

Referred customers to business partners based on individual preferences and demographics.

Education and Training

West Aurora High School Aurora, IL

High School Diploma

06/1995

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