Entry level technician

William I. Reed IV

Colorado Springs, CO 805-***-**** *******.*.******@*****.*** linkedin.com/in/william-reed/

Professional Summary

Logistics and operations professional who maintained a Secret Security clearance for 4 years seeking an entry-level position in Information Technology. Experienced in fast-paced, continuously evolving environments, while maintaining classified databases and strict deadlines in support of organizational objectives. Skilled in maintaining courteous and professional interactions with a myriad of customers and clients, while confidently achieving objectives when faced with adversity. Sincere desire to learn and grow professionally with a great organization. Honorably Discharged Veteran.

Education and Technical Training

Computer User Support Specialist Program ACI Learning Colorado Springs, CO. Graduation Date: 2022

B.S.B.A. Colorado Technical University Colorado Springs, CO. Exp Graduation: 2022

Industry Certifications:

CompTIA Network+ Exp Certification: Aug 2022

CompTIA Security+ Exp Certification: Aug 2022

Skills & Abilities

Command Line Network Troubleshooting Install and Configure DHCP and DNS Servers TCP/IP Windows Suite End-User Support Team Building and Leadership Communication Cross-functional Collaboration Asset Management Logistics Safety Compliance Leadership Instructional Training

Professional Experience

Target Team Member Target Camarillo, CA April 2020 – July 2021

Collaborated interdepartmentally to ensure pallet distribution and product fulfilment throughout the store is maintained throughout, while prioritizing all patrons’ satisfaction through both providing customer service and inquiry assistance.

Delivered customer service by answering questions about store policies and procedures, taking cashier orders, processing sales transactions, and thanking customers for their business.

Provided product information to customers about items for sale in the store.

Operated cash registers to process customer purchases.

Educated customers about new products, services, sales promotions, and upcoming events in the store.

Managed inventory and order requisition through proprietary software.

Verified inventory retrieval and distribute received provisions to the appropriate departments.

Maintain consistent cleanliness through both preventative and reactive measures.

Range Safety Officer Shooters World Tampa, FL Sept 2017 – Dec 2018

Provided safety instructional use for forearms to customers, while supervising and monitoring the use of weaponry

Always ensured strict adherence to the Standard Operating Procedure (SOP) for the facility.

Mentored by example all customers by practicing safe firearms handling and following all range safety rules.

Guided and instructed customers on the proper manipulation of all weaponry.

Provided a positive customer experience, ensuring all guests received a warm welcome upon arrival and answering all questions during the duration of their visit at the facility.

Supervised an upwards on 30 individual customers per hour on the firing range.

Maintained knowledge of weekly and monthly promotions, discounts and membership opportunities.

IMRL Asset Manager U.S. Marine Corps Kaneohe, HI April 2013 – April 2017

Manage Individual Material Readiness List (IMRL) asset inventories on Local Asset Management Systems (LAMS), as set forth by the Naval Aviation Maintenance program (NAMP) and the Aircraft Maintenance Material Readiness List (AMMRL) Program at IMRL program reporting activities.

Utilized logistical management techniques, supply procedures, technical publications, and automated data processing equipment to conduct, reconcile, and report IMRL assets inventories.

Procured and disposed of support equipment as necessary.

Trained and mentored incoming IMRL Asset Managers.

Negotiated plans of action that would ensure the needs of various end-user timelines.

Managed multiple accounts ranging from $174,000 to $2.1 million.

Combat Marksmanship Trainer U.S. Marine Corps Kaneohe, HI April 2013 – April 2017

Provide firearms training for Marines in both classroom settings and on the range, ensuring efficiency and accuracy manipulating firearms in stressful environments, while enforcing the fundamentals of marksmanship.

Supervised the training of 2,553 Marines during their Annual Rifle Qualification.

Personally oversaw the classroom and technical training of 27 Marines who would later become Combat Marksmanship Coaches, 2 of which would become Trainers.

With a total of 49 Annual Rifle Qualifications attended to, there were 0 firearms incidents.

Contact this candidate