Customer Service Support

MANIKANDAN P +916*********

*************@*****.***

Job summary

● Around 2 Years Experience in Document Verification Process.

● Experience in KYC Analyst and CAF Management.

● Managing customer service operations for rendering and achieving quality services; providing first line customer support by answering queries and resolving their issue.

● Quick Learner, Detail oriented and ability to adapt to new processes in limited time frame.

Professional Experience

CISCO Network Device Administration [CCNA – Mar 2015]

● Complete the course of CCNA in CMS Info Systems Pvt Ltd in Chennai. Snap Global Services.

Designation – Research Analyst [Oct 2021 – Feb 2022]

● Provide analysis of trends and forecasts and recommend action for optimization

● Gathering and analysing data on market trends and consumer Demographics, Customer needs, and people’s habits to create forecasts and help optimize marketing efforts.

Emudhra Private Limited. Salem

Designation -Executive Department- Operation [July 2019 – Jan 2021]

● Complete and validate KYC files, and ensure that they are stored in a confidential manner.

● Closing Complaints, Request and Enquiry Tags Created by Front line Executives. Handling customer queries and escalation mails.

● Daily dash board and reports based on tags creation and tags closed. Communicate with client via Email Services, phone and Skype. Maintaining customer database –Excel.

Forte & IKYA human capital solutions Chennai. [ Client: Vodafone Ltd 01 Feb 16 – Jan17] Designation -Customer Care Executive

● Handled customer front end sales and effective customer service.

● Handled the calls of both prepaid & post-paid customers of Vodafone process

● Responsible for customer support and full help query to CRM application. Greeting each customer that comes into the store in a warm manner. Have handled high pressures and achieved targets consecutively Skill Set

Key Skills : Time Management, Coordination committed and hard working. Skills:

● Working Experience in MS-Excel at Data analysis, Creating Formulas, Pivot Tables etc.

● Ensure deliverables (Daily, Weekly, Monthly and MIS Reports & Dashboards) are prepared to satisfy the project requirements schedule. Education

● BE Electronics & Communication Engineering. CGPA : 6.78%

● Mahendra college of Engineering Salem. 2011 - 2015 Strength

● Capable of handling projects and providing good quality work to end user. Hobbies

● Cricket, Listening to soft music, and drawing.

Personal Details

Father’s Name : R.Plalni.

Date of Birth : 15.Feb.94.

Nationality : Indian.

Language known : Tamil, English, Telugu.

Marital status : Single.

Address : 103,9W, Sathyanagar, Kannankurichi, Salem- DT.636008 Declaration

I hereby declare that the information furnished above is true to the best of my knowledge.

(MANIKANDAN P)

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