DIANE M. WAGNER

adregk@r.postjobfree.com

PO BOX *** PH 360-***-****

BRUSH PRAIRIE WA 98606

Phlebotomist Position / Medical Assistant

I have worked as a phlebotomist for 24 years. I am a professional representative of the laboratory who provides excellent customer service. All of my evaluations have been exceeds and excels . I work collaboratively with all healthcare team members toward positive outcomes for the patient and the organization, I pride myself with excellent customer services, collection and handling of specimens, understanding of department procedures and computerized EMR and Lab Information Systems.

Customer Service that I am currently performing at the Vancouver clinic

• Building strong working relationships with internal and/or external customers;

• Anticipate and meet customer needs;

• Prioritize work in alignment with the needs of the customer;

• Positively deal with changes that affect job requirements;

• Adapt to shifting priorities in response to the needs of internal and external clients;

• Quickly recognize situations/conditions where change is needed;

• Work to clarify situations where information, instructions, or objectives are ambiguous;

• Support organizational change;

• Maintain patient confidentiality (HIPAA).

Specimen Collection/Handling and Processing

• Knowledge and understanding of proper patient identification.

• Collect and label specimens for requested testing according to CLIA regulations;

• Process specimens according to established guidelines;

• Follow universal precautions in accordance to Blood Borne Pathogen Exposure Control and OSHA standards in work place environment when receive, handle, process and/or package specimens.

Clerical/Data Entry of Lab Tests

• Patient check-in at Laboratory reception;

• Verify patient coverage plan and demographic information making changes as required;

• Retrieve orders from Electronic Medical Record system;

• Prioritize patients according to Vancouver Clinic Lab Specimen Collection Prioritization policy;

• Data entry into the Laboratory Information System for collection and receiving of specimens, lab results and documentation.

Waived Testing

• Perform waived testing as assigned;

• Recognize abnormal results;

• Follow through with reporting/notification of abnormal results according to procedure.

Training and Development

• Cross-train to be able to perform phlebotomy job function at all facilities;

• Demonstrate good judgment in routine, day to day decisions according to policy and procedure;

• Independently make decisions and take action, even in non-routine situations;

• Make reasonably quick decisions when necessary even with incomplete information;

• Consider impact of various options when making decisions; use good judgment in deciding whether to make a decision or escalate it.

II. EDUCATION/EXPERIENCE/TRAINING

• High School Graduate Prairie High School 1991

• Current Washington State Medical Assistant-Phlebotomist credential.

• Current American Heart Association Health Care Provider BLS CPR certification.

• Medical Assistant Concorde Career Institute Graduate with honors 1995

• 24 years of experience using blood collection techniques in a clinical lab.

• Over 26 years of working with the public or demonstrated ability to interact with a diverse group of individuals in a positive, friendly and helpful manner.

• Ability to calm patients and work under stressful conditions.

III. REFERENCES

• Heidi Wilson 360-***-**** Althea Weeks 360-***-****

• Wendy Kruegman 360-***-****

• Cristina Deebel 360-***-****

• Stephanie Emerson 360-***-****

• Mary Herdener 360-***-****

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