Service Representative Csr
Resume:
Melyssa M. Mccranie
Lakeland, Ga. *****
************@*****.***
I am a very hard worker. I am also dependable as well as reliable. I am an Energetic Customer Service Representative I have 10 + years of experience. I am passionate about building strong customer relationships.I have good speaking skills, I'm self controlled, adaptability, Empathy, I have patience when it comes certain situations. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
CSR - Customer Service Representative
Holiday Stationstores - Dickinson, ND
March 2019 to Present
I started In March last year as over nighter (grave yard) been doing this 7 years and now it's hard to try and re group to days, So I am seriously in need of this job .. I am very dependable, reliable and Honest. I do not lay out of work nor do I call in and I am nor late.. I take my job very serious and I am very much a people person... I'm very well experienced 17 years CSR, I am very familiar with wats to be done and expected on over nights..• Assisted customers with a warm and professional attitude Server/Bartender
Holiday Inn Hotel & Convention Center - Minot, ND
May 2017 to January 2019
I am a licensed bartender I receive my license online last year 2017 I enjoy taking the classes as well as completing the final exam and I passed and I am a very hard worker I take my job very seriously and becoming a bartender is not about mixing the drinks or how you mix them it's about the law, checking IDs and about the amounts of alcohol you serve to an individual in which may be already intoxicated, my job duties pertains stocking cleaning Counting keeping up the amount of alcohol you serve each individual and how to watch for people being overly intoxicated and how you would go about telling someone they have exceeded the amount of limit of alcohol to intake and how you would go about telling them you cannot serve them anymore other than water I take my job very seriously when it comes to this kind of work because my freedom is at stake if they were to leave this bar and get in any kind of accident it would be on my hands I feel and by law it would be if I was the last one to give them or serve them their last alcoholic beverage. My Freedom is on the line that's why I wanted to gain my license I didn't really no the laws, nor did I no how to address people that's overly intoxicated, and if they become violent as i tell them no more alcohol, i no how to deal with that as well, i take this position very professionally and serious, CSR - Customer Service Representative
Enerbase Travel Plaza - Minot, ND
August 2015 to December 2016
1. I was considered to be a 3rd key holder over the grave yard shift 11p.m. till 7 a.m. 2. Exp. POS as well as Microsoft,
3. Inventory exp. Exp. With Lottery, fuel desk as well as Propane training, Education
Some college in Basic studies
Moultrie Technical College - Moultrie, GA
August 1990 to May 1992
Skills
• Hostess
• Restaurant Server (9 years)
• Waitress
• Basic Computer Skills (3 years)
• Waiter
• Food Service
• POS
• Microsoft Office
• Bartending
• Food Preparation
• Kitchen Experience
Certifications and Licenses
Bartending licemse/certificate
March 2017 to March 2022
Certified Alcohol Server ND
PSCC10000329103
Food Handler
My alcohol and food service license are the same ! Assessments
Food Service: Customer Situations — Proficient
December 2018
Measures a candidate's ability to use logical approaches when solving problems in a restaurant context.
Full results: Proficient
Customer Service — Proficient
December 2018
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Proficient
Customer Focus & Orientation — Highly Proficient
July 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I am I'm a very hard worker I am very dependable I have my own way of transportation I do not mind working when others are not able to work I'm reliable if I say I will be there I will be there I'm very much a people person, I love the conversations and interacting with the customers as well as I enjoy doing my job to the best of my ability.
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