Student Representative Customer Service

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Clayton Richards

**** ******** **., 678-***-****

Powder Springs, GA 30127 ***********@*****.***

I am a career driven IT Professional, whose work ethics and production levels are superior and will be financially beneficial to any organization. My leadership skills and personality will be evident from day one, as I develop into a valuable employee and an asset to your company. I am also confident that my drive and passion for customer service, punctuality and dependability will be duly recognized.

Employment History

09/18 to present Infotank Inc. Marietta, GA

IT Consultant/Administrator (primarily assigned to Whitefield Academy)

• Administers Whitefield’s Main server room and all IDFs.

• Administers Whitefield’s ExtremeCloud IQ network platform.

• Served as the IT project leader for building of Whitefield’s new Lower School.

• Administers User platforms: Azure, O365, Adobe Creative Cloud, Google Admin, Carbonite Business Dashboard, 3CXPhone System (VOIP), Schoology etc.

• Maintains current knowledge of server and networking hardware, software, protocols and best practices related to assigned activities. Active Directory, DHCP, DNS, TCP/IP, GPO etc.

• Manages all duties related to general networking, computer and other technology support as needed.

• Extensive Level3 knowledge in RMM utilities: LogMeIn, TeamViewer, Atera and Datto

• Installs, configures, supports and deploys server hardware and software, including operating systems, applications and patches. Windows Server 2012, 2016, 2019

• Recommends and administers security and support policies; supports, troubleshoots and maintains security for enterprise and large-scale applications.

• Installs server hardware and components including disks, memory and other.

• Manages, deploys, configures and maintains servers in a virtualized and traditional environment: VMware and Hyper-V

• Diagnoses and resolves software, server and networking issues.

• Configures systems for high availability including strategies for back-up and recovery, failover, load balancing and full redundancy.

• Maintains and supports Whitefield Academy’s directory services infrastructure, including hardware configuration and upgrades, group architecture, account maintenance and authentication for network access.

• Creates and maintains written and verbal procedures; prepares written technical documentation, training material, standards, reports and other documents as assigned; prepares and reviews reports for accuracy.

• Provides training and guidance to personnel and users regarding the use of assigned systems; prepares related training materials accordingly.

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• Communicate with personnel and vendors to coordinate activities and resolve issues or concerns related to assigned activities.

• Operates various office equipment as assigned including a computer and assigned software. 03/14 to 08/18 ProviDyn Inc. Atlanta, GA

System Engineer II

• Extensive working knowledge with RMM platforms – LogMeIn, LabTech, ScreenConnect, Datto, TeamViewer, Atera and Continuum

• Ticking System ConnectWise and database platform ITGlue

• Installing, troubleshooting, and resolving issues with Microsoft Operating Systems – WIN 7, 10.

• Server/Active Directory administration - Win Servers 2003 / 2008 / 2012.

• Administration of Microsoft Office Suites 2007 /2010 / 2013 / 2016

• MS Exchange administration 2003 / 2010 / 2013

• MS Office 365 administration

• Creation and administration of virtual environments.

• Installing, troubleshooting, upgrading, and repairing computers, network hardware, network cabling, printers and peripherals.

• Installing and configuring Routers, Switches, and other network equipment within Local Area Networks and Wide Area Networks.

• Basic Firewall configuration and installation

08/11 to 06/13 Williams, Benator & Libby LLP Atlanta, GA System Administrator

• Administration of Local Area Network (LAN) and Wide Area Network (WAN) Affiliations & Activities

• National Technical Honor Society

• Homeland Security’s Highway Awareness

• Jamaica/Atlanta United Soccer Team (Capt.)

Education

06/11 – 04/13 ITT Technical Institute Kennesaw, GA Bachelor of Science Degree in Information System Security.

• Final GPA 3.97

• Curriculum consisted of coursework including: Network Security Strategies, System Forensics, Access Control and Authentication, Auditing IT Infrastructures, Securing Windows platforms & Applications, Project Management.

• Recipient of ITT’s B.Sc. Highest Honors Award.

• Student Representative for duration of tuition.

• Inducted in the National Technical Honor Society Page3 of 2

06/09 to 06/11 ITT Technical Institute Kennesaw, GA Associate of Science Degree in Computer Network Systems

• Maintained a 3.98 GPA

• Curriculum: Computer Repairs, Network Administration, Network Designs, Operating Systems, Virtual Servers’ Configuration and Administration, and Business Administration and Management.

• Recipient of ITT’s A.S. Highest Honors Award.

• Graduated #1 student in the CNS major.

References will be provided

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