Customer Representative Service
Resume:
Cynthia Collins
Greensboro, NC 27406
*************@*****.***
Objective: Obtain a job as a customer representative where I can use my exceptional interpersonal and communication skills to resolve customer issues and foster a positive relationship between the customers and the company.
Education
GED James J Ferris
Work Experience
Food Lion
Cashier/Customer Service June 2018 to present
Stocked shelves, unloaded trucks, placed daily product orders, and created sale displays.
Communicated daily tasks to cashiers and baggers and supervised the completion of all daily tasks.
Conducted cash office operations ensuring 100% accountability for all daily transactions and money in the store's safe.
Drove to daily jobs across multiple counties in South Metro Atlanta. Used both GPS systems and map books for navigation.
Conducted job estimates for customers and worked with call center to maximize customer satisfaction.
Oversaw and assisted in the loading of customer's unwanted items and cleaned for work areas.
Wrote receipts and accepted multiple forms of payment.
Organized daily jobs to ensure efficient use of company resources.
Supervised a three man team in the completion of daily assigned jobs, tasks, and market
Sandhills Center April 2013 to present
Customer Service Representative
Implantation of customer service policies and procedures
Answering the 1-800 phone line, linking, and routing calls, and providing general information
Entering information in the electronic information system
Ability to communicate with other written and verbally with consumers, their family members, SHC staff, provider staff and other agencies and organizations on a daily basis
Ability to utilize databases and spreadsheets, format, spacing, and arrangement of information
Collect and distributing incoming mail and outgoing correspondences, documents, packages, and applications including prepared mail
Behavioral Health Care Technician
Robeson Health Care Corporation April 2009 till April 2013
Carrying out individual treatment plans prescribed by medical professionals.
Monitoring patients and recording your observations.
Reporting back on each patient's progress and concerns.
Ensuring patients have a safe and supportive environment.
Diffusing situations in which patients wish to harm themselves or others.
Providing emotional support to patients.
Alerting medical professionals to intervene in emergencies.
Carrying out assessments and other administrative tasks.
Maintaining strict patient confidentiality
Front Desk Clerk
Residence Inn by Marriott August 2007 till April 20009
Manage online, phone and in-person room reservations
Welcome guests, check them in, distribute room keys and explain the hotel’s amenities
Take payment from customers
Respond to guests’ issues and complaints in a friendly, timely manner
Explain local amenities and attractions to guests
Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs
Assist customers with the planning of special events such as weddings and business conferences
Arrange specialized services for VIP customers
Front Desk Clerk
Mid Pines Inn and Golf Club July 2006 till August 2007
Manage online, phone and in-person room reservations
Welcome guests, check them in, distribute room keys and explain the hotel’s amenities
Take payment from customers
Respond to guests’ issues and complaints in a friendly, timely manner
Explain local amenities and attractions to guests
Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs
Assist customers with the planning of special events such as weddings and business conferences
Arrange specialized services for VIP customers
Customer Service Representative
Direct Satellite TV February2005 till June 2006
Serves customers by providing product and service information and resolving product and service problems.
Attracts potential customers by answering product and service questions and suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.
Teller
Friendly Check Cashing April 2004 till February 2005
.
Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
Verify accuracy of financial or transactional data.
Execute sales or other financial transactions.
Examine checks for endorsements and to verify other information, such as dates, bank names, identification of the persons receiving payments, and the legality of the documents.
Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
Verify accuracy of financial or transactional data]
Collect deposits, payments or fees.
Enter customers' transactions into computers to record transactions and issue computer-generated receipts.
Enter information into a database or software program
Balance currency, coin, and checks in cash drawers at ends of shifts and calculate daily transactions, using computers, calculators, or adding machines.
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