Scrum Master Customer Service

RODA KILA NGORAN

Professional Scrum Master (PSM I)

Location Maplewood St Paul

Tel: 651-***-****• Email:*********@*****.***

PROFESSIONAL SUMMARY

An experienced Scrum Master with more than 5 years of experience in designing and executing challenging projects using the Agile methodology from facilitating the transformation of product backlogs into done sprints of the highest possible value while maximizing the most savings in time and cost. I also possess excellent project management, multi-tasking, and communication skills to coordinate multiple concurrent projects with competing demands. Makes sound decisions in high pressure settings and utilizes analytical problem-solving skills to troubleshoot and resolve issues with strong customer service skills.

KEY SKILLS

Agile Project Management, Coaching Agile Practices, Facilitating Scrum Ceremonies, Servant Leader, Removing Impediments, Forecasting, Proficient in Agile Estimation and Planning, Organizational skills, Collaboration, Relationship builder, Interpersonal skills

TOOLS

JIRA, Rally, Azure Dev Ops, Confluence, Version One, MS Office (Word, Excel, Power Point, Project, Outlook), SharePoint, WebEx, Zoom, MS Teams

PROFESSIONAL EXPERIENCE

SCRUM MASTER

FIFTH THIRD BANK, Cincinnati, OH 03/2019 – may 2022

Coached a cross-functional team to become self-organized and highly efficient in delivering high value. Push hard on a culture of transparency, inspection, and adaptation by promoting healthy conflict and strong team agreement.

Facilitated scrum events such as (sprint planning, daily scrum, sprint review, sprint retrospective) and other agile activities (backlog refinement, release planning, story writing, backlog grooming) as well as ensured product owner and the development team have common understanding of definition of done (DOD).

Work with several agile methodologies including Scrum, Kanban, and to coordinate and support software deployment activities, such as Smart factory uses for tracking progress in design development.

Participate and prepare for train level agile ceremonies including program increment planning, system demos, inspect, adapt workshops, and Release Planning and Management meeting.

Coach and support my team as a servant leader and provide support on sprint deliverables and ensure the product meets the customer’s expectation.

Ensure that Scrum metrics are tracked daily, monitor them for indications of current or potential problems, and help the team find solutions to the impediments.

Helped to empower the product owners to better prioritize backlog items, develop short term and long-term release planning and keep the backlog organized and ready to maximize product value. Using tools like Jira and Confluence.

Hold monthly one on one meeting with team members to build close relationships.

Help my team to handle and manage interpersonal conflicts,

Tracked and effectively communicated team’s velocity and team’s progress to management.

Embrace a servant-leader role across Scrum teams and support them by proactively identifying and resolving impediment, internal to the team as well as external.

Coach teams daily on Scrum principles. Monitor sprint burn down charts and maintain other productivity metrics Work with Product Owner to prioritize Backlogs.

Establish and support consistent reporting practices and agile metrics across the teams / enterprise.

Facilitated Agile adoption retrospective for the organization with the leadership and guided teams with outcome resulting in enhanced performance throughout the program and team level.

Support and guide agile tool adoption and consistent utilization of reporting practices and metrics across the teams and program level while focusing on continuous improvement and business satisfaction.

SCRUM MASTER

STANDARD BANK GRP, Johannesburg, South Africa 11/2016 – 03/2019

Coached and trained developers and three product owners through transition to Agile and Scrum. Provided coaching and support them on Agile adoption Agile principles, Scrum fundamentals, task boards, burn-down charts, and other radiators.

Organized constant training sessions with my team and the Organization management on the Agile methodology where Scrum framework can deliver high value.

Lay emphasis on 3 pillars of scrum which are Transparency, Inspection, and Adaptation

Lead the scrum teams through sprint planning, daily stand ups, sprint review, sprint retrospectives as well as introducing backlog grooming.

Monitored the burn down charts and ensured that the Scrum Events followed the Scrum guidelines.

Lead the Organization in using scrum boards where most of them were set up in physical workplaces

Assisted product owner and key business partners with backlog creation, prioritization, and release planning, and splitting user stories. Managed various release trains along with release planning, estimation and resource allocation.

Successfully introduced/implemented different framework and continue to encourage the team to try a specific Agile practice that they have never done before. Set up a team’s consistency against practices.

Track and celebrate both individual and team behaviors in adopting Agile values, principles and practices.

Introduce the planning poker methods for stories estimation which was great and fun thereby increasing team’s full participation in sprint planning and delivering.

Introduce the Niko calendar which helped me track my team moods and responses to changes within the Organization.

Managed large-scale initiatives involving the transition of programs to new platforms and the merger of disparate systems from legacy to acquired client applications.

EDUCATION

Bachelor of Science (BS), Social Sciences in Geography

University of Buea, Cameroon

Oracle database Preston IT MN

CERTIFICATIONS

Professional Scrum Master (PSM I), Scrum.org

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