Front Desk Customer Service
Resume:
Genell Mulrooney
Referrals coordinator and front desk
Bakersfield, California, United States
************@*******.***
WORK EXPERIENCE
December 2003-April 2012
Referrals coordinator and front desk
Valley Oak Family Practice
Ojai, California, United States
Authorized drug refills and provided detailed prescription information to pharmacies. Liaised between patients and physicians to ensure patient comprehension of treatment plans. Maintained patient privacy and confidential patient information.
Took and recorded patients' temperature, pulse and blood pressure. Ensured HIPAA compliance. Provided caring companionship to elderly and developmentally disabled patients. EDUCATION
-1981
COLLEGE PREP
Ventura 1981
Ventura, CA, USA
COLLEGE PREP
High School Diploma
CNA certified
Insurance referrals and rules of managed care
• Insurance
SKILLS
Filing Medical Coding Numerical Filing Front Desk Organizational Skills Receptionist Customer Service Oriented Customer Service ICD CNA Charting Coding Office Medical Medical Terminology Phone Communication Managed Care ICD 9 Hipaa Retail Sales CERTIFICATIONS
CNA
HONORS & AWARDS
Assisted pt.'s with referrals and appointments
Assisted doctors with referral coordination and set pt.'s up for tests and appointments Clarified with insurance companies on pt.s insurance benefits Advised patients of their approvals from insurance companies Aided back office with patients vital signs
Conducted computerized charts and referrals
Helped with computer generated prescriptions
LANGUAGES
English - Intermediate
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