Taquana Dent
Hampton, VA *****
*******@*****.***
Energetic Receptionist with 8+ years of experience resolving customer inquiries, handling office duties and HR duties while building strong customer relationships. Authorized to work in the US for any employer
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Work Experience
CCA- City Carrier Assistant
Post Office USPS - Poquoson, VA
November 2021 to Present
• Deliver and collects all classes of mail, to scheduled routes
• Use portable electronic scanner as instructed.
Accounting Clerk (Temp)
Robert Half/Marva Maid - Newport News, VA
January 2021 to August 2021
• Distribute invoices to the appropriate department manager.
• Maintain AP email inbox (invoices/statements received via email).
• Assist in check run procedures.
• Copying; file
Data Entry Clerk
Robert Half Temporary Services- Advanced Institute for Vision - Williamsburg, VA July 2020 to August 2020
• Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data.
• Enters customer and account data by inputting alphabetic order.
• Purges files to eliminate duplication of data.
• Documentation review
Administrative Assistant/Receptionist/HR
In His Hands, LLC - Newport News, VA
April 2019 to March 2020
• HIPAA
• Providing real-time scheduling support by booking appointments and preventing conflicts.
• Greet and assist visitors.
• Maintain polite and professional communication via phone, e-mail, and mail.
• Documentation review.
Education
Diploma
George Wingate H.S - Brooklyn, NY
1996 to 1999
Skills
• Human Resources
• Delivery Driver Experience
• Payroll
• Documentation review (5 years)
• EMR systems (6 years)
• Medical terminology (10+ years)
• Clerical experience
• Customer service
• Communication skills
• Medical Records
• HIPAA
• Healthcare (10+ years)
Assessments
Work style: Reliability — Proficient
January 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer service — Familiar
August 2021
Identifying and resolving common customer issues
Full results: Familiar
Work motivation — Familiar
December 2020
Level of motivation and discipline applied toward work Full results: Familiar
Verbal communication — Familiar
June 2022
Speaking clearly, correctly, and concisely
Full results: Familiar
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