Data Entry Customer Service

Objective

Looking for a position in Customer Service in a call center

Work Experience

Kelly Car Dealership Easton, PA

CUSTOMER SERVICE

**/**** - **/****

Set up appointments. Made outgoing calls to remind people of there up coming service appointments.

Sykes Allentown, PA

CUSTOMER SERVICE

09/2013 - 01/2018

Answered incoming call from Medicare members. Answered there questions and directed them to the correct dept.

Star Center Research And Technology Allentown,, PA

CUSTOMER SERVICE

09/2008 - 04/2013

Survey taker for both incoming and outgoing calls

Lehigh Valley Hospital Allentown, PA

TECHNICAL PARTNER

12/1998 - 04/2005

Patient care, vital signs, EKG, phlebotomy, wound cleaning, wound changing, logging patients information into the computer.

Keypunch Inc. Allentown, PA

DATA ENTRY

01/1988 - 05/1998

Provided data entry services for customers such as the State of Pennsylvania, The Morning Call, Insurance companies, and the Court Judicial System.

Entered complex data for a variety of customers.

Maintained exceptional attention to detail.

Earlier work included customer service, data entry, and management experience.

Education

Post-secondary academic degree, Associate degree

09/1992 - 06/2005

LCCC

Post-secondary education, no degree or certificate

08/1992 - 05/1996

Northampton Area Community College

Qualifications And Achievements

Qualifications 08/25/2006

Dedicated, energetic, motivated, and goal oriented.

Equally effective working independently or in team effort.

Successful customer service and data entry experience.

Provided personalized service to customers.

Provided direction and assistance to travelers.

Designated staff assignments, established work priorities and evaluated cost and time requirements.

Supervised seven employees, scheduled work hours, resolved conflicts, determined salaries.

Resolved customer complaints and request for refunds, exchanges and adjustments.

Certifications And Licenses

CPT, National Healthcare Cert. - Pennsylvania

Issue Date: 06/01/2006 Expiration Date: 06/2008

CET, CPTP, National Healthcare Assoc. - Pennsylvania

Issue Date: 06/01/2006 Expiration Date: 06/2008

Skills

• i HAVE A LOT OF YEARS IN CUSTOMER SERVICE AND HEALTH CARE - Year(s) of Experience

References are available upon request

Contact this candidate