Experience Agent Telesales
Resume:
CONTACT DETAILS
********@****.****
1724
OBJECTIVE
To enhance my professional skills,
capabilities and knowledge in an
organisation which recognizes the
value of hard work and trusts me
with responsibilities and
challenges.
PERSONAL ATTRIBUTES
o Reliable
o Trustworthy
o Approachable
o Creative
o Goal Orientated
o Hard working
o Desire to learn.
SOFTWARE KNOWLEDGE
o Operating system
(windows, etc)
o Office suites (Word, etc)
o Communication tools
(Skype, Teams, etc)
o Computer Literate
o Freshdesk (Helpdesk)
JACQUELINE ANN JONES
EDUCATION
o Bachelor’s Degree in business administration University of South Africa Current
o Higher Certificate Marketing University of South Africa 2017 o Diploma Draughting Professional Draughting service 2016 o Higher Certificate Draughting Academy of Advanced Technology 2012
o Matric Hyde Park High School 2011
- Bachelor Pass.
EXPERIENCE
o Randburg Action sports Arena Kiosk 2012-2014 To count stock and money. To receive money from players and count the money every night as well as make bookings.
o PA/ Au Pair 2015-2018
Preform daily duties, such as errands like grocery shopping, running the house, transport and deliver items. I am also responsible of wo children aged 13 and 15. My duties are to fetch and take both children to and from school and extra activities. I must also make sure both children are feed, and all homework is completed.
o Telesales, Marketing and Office Admin CL Creations 2015-2018 Cold call companies for promotional gifts and clothing, send emails, type out quotations, place orders with suppliers. Arrange from suppliers and delivery to client. I was also responsible of checking quality control.
o Customer experience and Operations Apex Business Intelligence 2018 – Current
I currently work at a company that has created software where our portal helps manage a clients technology expense. I am employed to help all our customers day to day challenges through our helpdesk. I also request and compose all invoices for our customers. I also have the responsibility to monitor customers and report to them daily. REFERENCE
o Linda Jones Manager CL Creations
*****@***.**.**
LETTER OF EMPLOYEMENT FROM APEX BUSINESS INTELLIGENCE Apex Business Intelligence (Pty) Ltd Reg No. 2015/352200/07 VAT No. 456******* Directors: N Buckley, R Erasmus, L van Dalen
Tel: 011-***-**** Fax: 086-***-**** Web: www.apexbi.co.za 1028 Olivewood Estate, Christo Avenue, Olivedale, Johannesburg, 2158 CERTIFICATE OF SERVICE
Name: Jacqueline Jones
Dates employed: 1st April 2018 – 5th May 2022
Job title: Customer Experience Agent
Salary (CTC): R223, 524.00 per annum
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