Customer Service Representative

Mclean) ee)

KIMBERLY ROGERS

kimrogers***Sayahoo.com 321-***-**** Woonsocket, RI 02895

Summary

Enthusiastic Account Representative adept at developing and deepen

ng customer relationships to drive consistent

growth. Offering over 25 years of experience in home care and customer service

Skills

‘© Great on phones «© Notify clinicians of issues to get corrected

© Great customer service © Call Dr offices concerning missing documents

¢ Team player willing to learn new jobs so Ican help where © Verify patient info and add patient to computer

need ed. © Bill patients insurance

* Verified patient charts fr issues

Experience

Health First Home Care Melbourne, FL. @ Reviewed accounts for delinquencies and other ongoing issues

Accounts Representative ¢ Accepted and processed customer payments and applied toward account

42022 balances.

# Received and processed client payments, and updated accounts

© Conveyed updates regarding business proposals, contracts and current

projects

© Worked closely with de

accounts through approved channels,

ollect and reconcile

inquent account holders to

© Interfaced with customers to bring accounts current with suitable

repayment plans

Nurse On Call Home Health Melbourne, Verified insurance information on each patient

FL + Entered patient information.

Office Manager * Completed plan of cares and sent toMD's. «Verified patient charts for any

98/2010 - 08/201 discrepancies. « Sent notifications to nurses so they could correct issues.

* Answered phones.

* Processed billing through CMS.

* Help patients with issues when calling the

Gentiva Home Health Melbourne, FL. @ Delivered helpful and kind customer service to guests, maintaining,

Office Clerk composure in stressful situations to maximize customer satisfaction

06/2010 - 08/2017 * Oversaw office inventory by restocking supplies and submitting purchase

orders,

« Strictly adhered to confidentiality protocol regarding client information,

and document

«© Typed, edited and formatted memos for employees, updating necessary

information and working cl

with multiple departments,

fo

© Screened visitors and directed to foe safety

© Managed client communication, scanning documents and distil

mail

tion of

# Implemented office work/low improvements to streamline task delegation,

Education and Trai

ing

Eau Gallie High School Melbourne, FL

High School Diploma

06/1983

Breva

College Brevard, NC

Some College (No Degree)

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