Customer Service Representative

Ida Davis

St. Louis, MO *****

********************@***********.***

+1-314-***-****

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Magellan Health Services

June 1990 to Present

Inbound calls, back up cat take sup calls and complaints..claims...eap referrals check provider network status...claims...eligibility verification...apt searches...quote benefits...cob Intake Specialist

Magellan Health Services

Present

Claims...setup eap...urgent apt search...screen for crisis intervention...hospital authorizations..eligibility verification...quote benefits

Collector

May Company - St. Louis, MO

January 2000 to July 2004

Collect on pass due accounts.

Education

Some college in Basic education

St. Louis, MO

August 1979 to August 1982

High school diploma or GED

Skills

• Customer service

• Yes

• CPT coding

• Crisis Intervention

• ICD-10

• ICD-9

• Insurance Verification

• Individual / Group Counseling

• ICD coding

• Medical office experience

• Medical records

• HIPAA

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