Customer Service Data Entry

Adrienne Hernandez

*******************@*****.***

cell:408-***-****

Objective: To positively contribute to the success of an organization by fully utilizing my education and experience and be part of a successful team. Summary: Highly motivated employee committed to being a team player with retail experience and great customer service. Willing to apply my experience and qualities to new job titles.

Skills:

● Check vitals

● Perform injections (IM, SQ, ID)

● Perform a visual acuity test (SNELLEN Chart)

● Perform a Throat Culture

● Perform a Venipuncture

● Perform a Glucose, Hemoglobin, and Hematocrit test (Capillary Punctures)

● Perform a Urinalysis test

● Prepare for an EKG/ECG exam

● Complete a SOAP Note

● Ability to work with large diverse groups

Professional Experience

Concentra urgent care

11/16/21- present

Medical support specialist

● Scheduling

● Greeting patients

● Contacting employers for further authorization

● Assisting with retrieving vitals, soap notes and drug screen collection Select Physical Therapy

8/9/21-11/28/22

Patient Service Specialist

● phone and front desk activity including scheduling,

● intake and registration

● payments

● patient education,

● referrals

● follow-ups

● management of patient records

● handling of financial aspects of services rendered

● data entry

● statistics

● Verbal correspondence with patients, providers, and payor source Starbucks, San Jose,Ca 04/17 to 04/20

Barista

● Direct Customer service

● Ability to recognize priorities under pressure

● Tend to multiple responsibilities within timely manner

● Keep up with fast paced environment

● Maintain customer relationship/ability to memorize quickly

● Enforced company procedures to contribute to a fast paced environment Harbor Freight, San Jose, CA 10/2015 to 05/21

Customer Service associate

● maintain front end with other responsibilities

● Customer service

● Enforce company policies and procedure

● Diffuse conflicts in a professional manner

● Maintain friendly customer interaction

References:

Ric Scott Sales Manager

+1-408-***-****

John Hillman Logistics Manager 408-***-****

Certificates

● BLS/CPR

● Health care provider

● First aid

● Bloodborne pathogens

● Adult CPR

Education

Willow Glen High School, San Jose 06/15

De Anza Community College 09/15- 08/18

Institute of Business and Technology 09/21- 05/21

Contact this candidate