Data Entry, Sales Associate

BRANDY HIGGINS

*********@*****.*** 801-***-**** Layton, Utah 84041

Summary

Knowledgeable Dispatcher with 4 years of experience. Adept at checking on field personnel and solving

concerns with self-directed and flexible approach. Great team management and complex problem-solving

skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls.

Positive and upbeat Customer Service Specialist bringing 18 years of customer-facing experience in

fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust

with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Skills

Microsoft Office applications POS system operations

Multitasking Sales techniques

Adjusting routes Problem-solving abilities

Coordinating urgent deliveries Organizational strengths

Data entry High-energy attitude

Motivated self-starter Resourceful

Conflict and dispute resolution Meticulous attention to detail

Experience

Server/Manager Red Lobster - Layton, UT 10/1998 - 01/2008

Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.

Operated POS terminals to input orders, split bills and calculate totals.

Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing

silverware.

Prepared salads and appetizers to back up kitchen staff.

Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra

napkins.

Promoted desserts, appetizers and specialty drinks.

Maximized team performance by training new employees on proper food handling, guest expectations and

restaurant protocols.

Recorded orders and partnered with team members to efficiently serve food and beverages.

Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special

requests.

Photo Lab Technician Smiths Food And Drug - Syracuse, UT 01/2005 - 01/2008

The photo lab was recognized as the most productive and friendliest of the Smiths in-store photo labs.

Resolved customer problems with speed and professionalism to maintain high satisfaction ratings.

Received and processed face-to-face and online orders for photo prints and specialty items.

Trained and guided employees on how to correctly process payments, print photos and merchandise

products.

Dispatcher Sierra Communications - Ogden, UT 05/2008 - 08/2011

Received and responded to customer complaints via telephone.

Managed the schedule for 25 technicians.

Tracked customer accounts in the computer data base.

Tracked all changes in computer system to keep records current and accurate.

Answered customer requests with information about product availability, shipping information and status

updates.

Evaluated operational records and made scheduling adjustments to maximize efficiency.

Forecasted manpower requirements based on daily workload and company targets.

Retail Sales Associate Times Ticking Layton - Layton, UT 09/2011 - 02/2018

Maintained current store, product and promotional knowledge to drive consistent sales.

Processed payments and maintained accurate drawers to meet financial targets.

Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.

Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.

Proactively engaged shoppers, providing assistance and information on merchandise and product features.

Recorded completed repairs, all further repairs required and parts to be ordered on service call ticket.

Education and Training

Davis High School Kaysville, UT 06/1992

High School Diploma

Eagle Gate College Layton, UT 06/2008

Associate of Applied Science: Paralegal Studies

2nd District Court House Farmington, UT

Internship : Prosecutors Office

Contact this candidate