Staff Coordinator Customer Service
Resume:
Phillis Childress
Roanoke, VA *****
*******@*****.***
Authorized to work in the US for any employer
Work Experience
DSP (Direct Support Professional)
Luthern home of Salem - Salem, VA
October 2017 to November 2017
Direct support to clients with ID/DID,medication administration, customer service, progress notes,nursing notes,remind clients of doctor's visits and day service commitments as well daily living activities. Count and reorder medications.
CNA/Med Tech
Friendship Village - Roanoke, VA
August 2016 to April 2017
Pass medication and direct patient care, count narcotics and shift report, improve the quality of life standards.
CNA - Certified Nursing Assistant
VVCC - Roanoke, VA
October 2013 to April 2015
Responsibilities
direct patient care to aide and assist with those health and mental health disabilities,round check,vital signs, follow doctor's orders to enhance to quality of life. Accomplishments
enhance the ability to help other be more independent. Skills Used
Everything i learned from being a cna and a med aide to improve the quality of life. Medication Aide/CNA
MAGNOLIA RIDGE - Roanoke, VA
December 2011 to April 2014
Responsibilities
Pass meds..customer service..shift supervisor.direct care ..filing..answering phone.. Accomplishments
Improve quality of life
Skills Used
Filing..answering phone .reorder meds
Administrative Assistant
Valley Home Care - Roanoke, VA
June 2009 to August 2010
Administration assistant, staff coordinator, payroll coordinator, staff supervisor, on call Rma, upkeep of residents monthly accounts, residents daily BMI payouts, mental health tech, etc. Mental Health Technician
Cee Breeze Personal Care Services - Roanoke, VA
January 2007 to June 2009
Provide mental help support to those with social disorders, educated on medication reminders, improving their independence and responsibilities for good mental health as well physical hygiene. Medication Aide
Eden Pines - Roanoke, VA
October 1996 to September 2002
Pass medication, direct patient care, shift supervisor, count narcotics, change of shift report, as always improving quality of living and independence
Education
High school or equivalent in nursing
friendship manor - Roanoke, VA
Skills
• Direct Support (9 years)
• Direct Care (10+ years)
• CNA (10+ years)
• Home Health (10+ years)
• Disability (10+ years)
• Personal Care (10+ years)
• Administrative Assistant (6 years)
• Customer Service (10+ years)
• Computer Skills (10+ years)
• Typing
• Medication Administration
• Patient Care
• Experience Administering Injections
• Vital Signs
• EMR Systems
• Medical Office Experience
• Sales
• Windows
Certifications and Licenses
registered medication aide
August 2009 to July 2016
cna
October 1995 to July 2015
CNA
August 1995 to October 2018
Virginia state: 140*******
Certified Nursing Assistant (CNA)
CPR/AED
October 2017 to October 2019
First Aid Certification
Assessments
Electronic Medical Records Knowledge — Completed
March 2019
Knowledge of EMR data, associated privacy regulations, and best practices for EMR use. Full results: Completed
Receptionist — Familiar
November 2019
Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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