Warranty Administrator Relations Manager
Resume:
ALFONSO S. AYSON
GLENDALE, CA 91205
(818)640- 6395
************@***.***
Objective
Having spent years as an automotive service administrator, I would be a great candidate for a diversified position that would enable me to utilize my administering and professional skills, to be an asset to the company.
Experience
July ’04 to Keyes Lexus
September ’09 Van Nuys, California
Position:
Warranty Administrator, administering and processing warranty claims using interface from UCS system to Lexus Dealer Daily. Processing extended warranty from different companies. Posting and adjusting warranty statements to warranty schedules. February’01 to Lexus of Glendale
June’04 Glendale, California
Positions:
Warranty Administrator, Head Invoicer, and Service Administator
Processing warranty claims in all accounting aspects such as journal Entries, to mentain and update warranty schedules. Facilitating and supervising Invoicers. Correcting and adjusting mistakes and error on daily repair orders after or before cashier closing. Making sure ser- vice invoices be on the correct accounting and applied adjustments. Acts as an adviser to Service Director, Shop foreman, Service Advi- sors on warranty and invoicing related matters. Writes memos and updates to all personnel in Service and Parts and program menu codes. Update customer information. Provides Technicians help on how to compensate with time spent on warranty related jobs. August’99 to Jim Falk Lexus of Beverly Hills
February’01 Beverly Hills, California
Position: Warranty Administrator
Processing of warranty claims through TDN system. Verification and Correction of daily repair invoices on warranty, internal & customer Pay ROs. Claiming extended warranty from different companies, either thru mail and phone. Helping out service manager with some Responsibilities, including typing memos for service and parts emplo- yees, regarding changes and updates on service and part procedures and repair tips. Downloading 10206 credit statement to warranty schedules, entering and posting General Journal entrees for warran- ty claim adjustments.
October’98 Lexus of Glendale
August’99 Glendale, California
Position: Warranty Administrator
Responsibilities include daily processing of warranty claims through TDN system, verification of customer information & invoicing cust. pay, warranty and internal repair orders. Updating of all reports concerning warranty claims, such as warranty schedules, credit statements and claim corrections.
Dec’92 to Bayridge Honda/Volvo
June’97 Brooklyn, New York
Position: Warranty Administrator
The job includes processing warranty claims, using labor time guides. Entering claims using the Reynolds & Reynolds ERA System. Coordinating and communicating with various manufacturers, DSMs concerning various types of claim authorizations. Update & handles all reports such as weekly warranty credit statements, claim resigters and returned parts requested by the manufacturers. March’88 to Nemet Motors
Dec ’92 Jamaica, New York
Positions: Warranty Administrator & Customer Relations Manager
Handles various types of warranty matters for the following car lines: Jaguar, Volvo, Nissan, Chevy/Geo. Processed warranties using ADP System. Liaison between the manufacturers and the customers. Resolved any issues concerning any customer related complaints; run weekly and monthly reports.
April ’87 to Martin Manhattan Motors
March ’88 New York, New York
Positions: Accounts Receivables / Warranty Clerk
Duties consisted of posting schedules, paying outstanding invoices, Processing payments, deposits and posting entries manually using a General Ledger. Entering new accounts into the system, and update schedules. Processing warranty claims for Hyundai and Acura. Systems: UCS System, Reynolds & Reynolds ERA System, ADP System, IBM, Honda Net 2000, Toyota TDN, Mitsubishi Diamond Link, Lexus Dealer Daily, Windows and Mac.
Education: Bachelors Degree in Business Administration, 1986 Certifications: Lexus Master Certified, Volvo Warranty Skilled Training Phase 1 & 2 Warranty trainings (Nissan, Jaguar, Chevy/Geo, Honda, Volvo) Awards: Top Warranty Administrator for Eastern Region for Nissan, 1991. Top Warranty Administrator for Eastern Region for Honda, 1993. References: Available Upon Request.
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