Customer Service Behavior Technician

Madelaina

Molik

E. ***************@*****.***

C. 661-***-****

Annapolis, MD 21403

Summary

Experienced at dealing with difficult situations with calm and affective team behavior. Good at teaching and leading others. Adapt well to fast-paced environments and high standards. Punctual and detail oriented. Work well with all ages.

Skills

Affective Communication Skills

Good at Planning and Organizing

Work well under pressure

Patient under stressful conditions

Great Social Skills

Education and Training

Bachelor of Science

Grand Canyon University

Phoenix, AZ

Bachelors of Science in Elementary Education 04/2020

Certified Registered Behavior Technician

BACB.com

CPR Certified

References

Emma Evans…….630-***-****

Cathy Judkins….206-***-****

Travis Wilson…..661-***-****

Brittani Chheng…562-***-****

Jules Gardner…..410-***-****

Damisi Wright…..443-***-****

Experience

Verbal Beginnings

RBT/ Autism Behavior Therapist 10/2020 to 10/2021

Worked with Autistic children with behavior issues as well as taught to speak using devices for nonverbal children.

Worked one-on-one with children to mand, tact, motor imitate, echoics, and independent routines through most to least prompting, chaining, natural environment teaching, and redirection.

Have experience with children scratching, disrobing, kicking, etc. Trained professionally how to redirect by certified BCBAs supervising.

Had one promotion to Junior Therapist as well as bonuses for excellent punctuation on availability, communication, and performance.

Adams Taphouse Grill

Server Annapolis, MD 10/2019 to 10/2021

Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.

Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.

Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.

Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.

Easy Egg Cafe

Table Busser, Hostess and Server Lancaster, CA 12/2016 to 07/2018

Restocked condiments and drink station supplies to maintain customer satisfaction.

Answered question for guests and retrieved desired items to maximize satisfaction.

Greeted guests with friendliness and professionalism.

Applied proactive and resourceful nature to create pleasant guest experiences.

Perkies Coffee Haus

Cashier and Barista Palmdale, CA 01/2014 to 11/2016

Trained new team members in cash register operation, stock procedures and customer service.

Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.

Resolved issues regarding customer complaints and escalated worsening concerns for remediation.

Activities and Honors

Maintained a 4.0 throughout high school and 3.5 throughout college.

Contact this candidate