Customer Service Operations Manager

Janet S. Washington

**** ******* ***. *******, **. 23664 - 757-***-**** - adrdm8@r.postjobfree.com

Education: Ashford University Trenton, IA.

Bachelors of Arts: Business Administration 2008-2010 ECPI College of Technology Newport News, VA.

Associates of Applied Science: Telecommunications Technology 2000-2003 Associates of Applied Science: Computer Electronics Technology Computer Skills: Microsoft Word 2010, Powerpoint, and Excel, Oracle, PeopleSoft, Care Source, Programs Appointment Manager, Kronos, and Compass, Home Advisor Pro. Professional Experiences:

08/2019- Current Shay’s Cleaning Services, LLC Hampton, Va. Owner

● Prepares estimates, and invoices.

● Deep cleaning, general and touch up cleaning on residential properties.

● Trained over 20 people to assist with cleaning when the owner is not present.

● Provides excellent customer service to customers.

● Responsible for the overall operation of the business. 01/2016-Current H&R Block Newport News, VA.

Associate Team Leader

● Exceeds Client expectations by coaching,holding huddle meetings, training and rewarding the team.

● Provide daily operations directions for the tax office.

● Report any issues to the Multi Team Leader, District Manager,Tech Support and Operations Manager.

● Attend weekly meetings with the District Manager on daily and weekly goals for each office and the District.

● Responsible for inbound and outbound calls, in reference to scheduling upcoming appointments, in addition, walk-in appointments.

● Filing, making copies, marketing for multiple offices when not scheduled.

● Match customers to the correct tax preparer per their individual needs. 10/2016-08/2018 Shay’s Home Improvement Hampton, VA. Owner

● Owner and operator for small home improvement repairs, painting, and cleaning.

● Schedules appointments, provide estimates and invoices.

● Daily Marketing to ensure the gain of business growth. Janet S. Washington

2034 Richard Ave. Hampton, Va. 23664 - 757-***-**** - adrdm8@r.postjobfree.com 09/1995-06/2000 United States Navy Norfolk, VA.

Aviation Boatswain's Mate Fuel E-4

● Responsible for the refueling and Defueling of helicopters and jets.

● Conducted quality assurance of fuel.

08/2005-06/2011 Hampton Council of PTA/PTSA Hampton, VA. Vice President

● Worked with all 35 schools in the City of Hampton to provide policy and procedure handbook committee recommendations.

● Primarily responsible for mentoring eight schools, working directly with the PTA leaders and principals at those schools to ensure productive teamwork and that PTA is meeting all requirements regarding organizational moral, bylaws and financial records.

● Demonstrated excellent communication, written and decision making skills. Ability to manage 20 or more individuals.

● Local Unit PTA President, and Vice President.

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