Data Entry Customer Service
Resume:
Sonyia Cruz
Escalon, CA *****
***************@*****.***
Ambitious, persistent, and goal-oriented people person with ten+ years of sales experience. A top performer recognized for engaging communication style and consultative approach, eager to take on new challenges in any sales/ account management roles. A skilled and persuasive communicator eager to leverage expertise in cold calls, presentations, and research.
Work Experience
Sales Manager/Operations Manager
One Stop Garden Shop - Modesto, CA
August 2019 to Present
●Created and posted on-line advertising
●Manage phone calls and correspondence (e-mail, letters, packages etc.)
●Support budgeting and bookkeeping procedures
●Achieve growth and hit sales targets by successfully managing the sales team
●Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
●Responsible for office management procedures and basic accounting principles
●Excellent knowledge of MS Office and office management software
●Managed online sales with Google, Amazon, Direct website
●Placed orders for restocking Inventory
●Hiring and training team members, setting quotas, evaluating and adjusting performance, and developing processes that drive sales.
●Lead Generation
E-Commerce Sales Manager
One Stop Movie Shop - Lodi, CA
March 2018 to August 2019
●In charge of generating traffic and achieving sales targets.
●To obtain maximum sales and assure superior services and exceptional client happiness
●Develop lucrative and effective client relationships.
●Maintain the current knowledge of product details and special offers.
●Quickly and effectively react to client inquiries.
●Market items, conduct inbound and outbound calls.
Customer Delivery Specialist
Deliv - San Jose, CA
November 2016 to March 2018
Delivery of goods from local retail locations such as Petco, Macy’s, Best Buy and numerous bakeries to customers' doors.
Sales Manager
Toyota Sunnyvale - Sunnyvale, CA
May 2008 to May 2010
●Lead Generation
●Cold Calling
●Meet and Greet Clients on the Service Drive and or Showroom
●Provided honest, thorough, information
●Used tablets and internet to provide clients information
●Respond to emails in a professional, well-written manner.
●Assisted customers in appropriate vehicle service need and or product selection
●Ensured the highest level of customer satisfaction
●Hands-on closing deals on the sales floor
●Structured automotive deals
●Forecasted goals and objectives for sales, and gross on a monthly and annual basis
●Set an example of professionalism through actions and appearance
●Strong communicator & closer
Senior Loan Officer
Ace Mortgage - San Jose, CA
July 2003 to April 2008
●5 years of proven sales prospecting, negotiations and closing experience ( new home mortgage and Refinance transactions)
●Proceed underwriting conditions for submittal to Mortgage Loan Funding
●Developed and maintained knowledge of Conventional, VA and FHA lending policies and procedures.
●Thorough knowledge of lending programs, policies, procedures and regulatory requirements, demonstrating a commitment to professional ethics, complying with all Federal and state compliance policies and adhering to Home Mortgage Disclosure Act (HDMA) guidelines.
●Initiated and maintained contact with realtors and members throughout the processing period. Ensure that all related parties are kept informed of loan status, conveying the appropriate level of urgency and professionalism so that all expectations are exceeded.
Education
Carmel High School
Skills
Microsoft Office, Excel, Word, Email Applications, 10-key, Data Entry, Computer Experience- 10+ years
Customer service- 10+ years
Typing - 10+ years
Clerical experience - 10+ years
Google Docs - 8 years
Sales Management - 10+ years
Accounts Receivable - 7 years
Cold calling - 6 years
On-Line Sales - 6 years
E-commerce - 6 years
Certifications / Licenses
Driver's License
Assessments
Sales skills - Highly Proficient
May 2022
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Attention to detail - Highly Proficient
May 2022
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Supervisory skills: Motivating & assessing employees - Familiar
May 2022
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Management & leadership skills: Planning & execution - Familiar
May 2022
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General manager (hospitality) - Highly Proficient
May 2022
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Customer service - Highly Proficient
May 2022
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Administrative assistant/receptionist - Highly Proficient
May 2022
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Medical receptionist skills - Proficient
May 2022
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