Service Representative Research Assistant

Barbara Kaus

**** * **** **., ***. ***

West Allis, WI 53214

Cell 414-***-****

Email: *************@*****.***

OBJECTIVE: To obtain a challenging position in an organization that uses my education and past experience

JOB HISTORY:

Fire Keepers Hostess

Potawatomi Casino and Hotel

December 2021-February 2022

Greeted customers, reprinted cards, helped with match play and going to different restaurants, redeemed coupons

Seasonal Christmas Box Service Representative

Usinger’s Old World Third Street

November-December 2021

Processed credit card and check payments

Etsy

Business owner 2005 - 2010

worked for a few years selling jewelry

Volunteer work 2005 – 2019

Did volunteer work for a few organizations

Credit and Collections Coordinator

Johnson Controls, Building Controls division, 1999 – 2005

Was assigned to contact customers in a geographic area of the US with an account total of about $10 million. The customers were contacted on a monthly basis to get feedback on services and any problems that might delay payment. Helped to resolve disputes and obtained 100% compliance. Had monthly reviews with branch staff on the Accounts Receivable status. Made payment arrangements with delinquent customers. Was on a Six Sigma team with the goal of improving performance on service contracts. Prepared monthly reports on the status of the accounts. Helped to train new collectors and made suggestions to improve invoices, such as adding credit card information, and collection tools.

International Credit and Collections Coordinator

Aqua Chem/Cleaver Brooks, 1997 – 1999

Aqua Chem is a company that produces water purification equipment. Cleaver Brooks produces boilers and related equipment. Was assigned to follow up on the international accounts for credit and collection duties. Reviewed accounts on a monthly basis with the credit manager and international sales manager. Was also responsible for maintaining an Excel spreadsheet that tracked royalty payments to sales agents.

Lease coordinator

A.O. Smith, 1996 – 1997

Collected and maintained information on over $200 million worth of leased equipment by A.O. Smith which ranged from computers to fork-lift trucks. Helped compile data for lease renewals under a deadline.

EDUCATION:

State University of New York at Buffalo – Bachelor’s degree cum laude

Major was Psychology. Had a four-year academic full tuition scholarship. Worked three years as a research assistant in the Psychology Department.

Marquette University – Master of Business Degree

Completed 20 courses in Accounting, Economics, Finance, Marketing and Information Systems.

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