Loan Processor Mortgage

CATHERINE STEVENSON

*********@*****.*** 786-***-**** Tallahassee, Florida 32309

Summary

Successfully manages high volumes of loan documentation in fast-paced environments with demanding productivity, funding and customer satisfaction targets. Familiar with verifying tax, credit, employment, loan, personal and residential histories. Comfortable working alone or with team members to accomplish tasks and enhance processes.

Skills

Mortgage Lending

Loans

Refinance

Residential Mortgages

U.S. Federal Housing Authority (FHA)

Credit

Loan Origination

U.S. VA Loans

U.S. FHA Financing

Banking

Experience

Movement Mortgage

Loan Officer, Assistant/Processor Hybrid

10/2020 - Current

Executed loan origination process and ordered credit reports, appraisals and preliminary title reports. Performed daily maintenance of loan applicant database. Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues. Created and completed loan submission packages. Managed conditions sent from underwriting departments. Discussed loan needs and financial histories with clients and conveyed information regarding application processes. Evaluated financial statements and contacted institutions and customers to clarify details. Checked approvals against established bank and government lending standards. Examined and verified information in loan application and closing documents. Worked with third-party vendors to address and clear loan closing requirements. Checked applicant credit, personal references and employment histories. Conveyed acceptance or rejection to customers by mail, telephone or in person. The Moore Lending Group

Mortgage Loan Processor

06/2019 - 10/2020

Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues. Managed conditions sent from underwriting departments. Discussed loan needs and financial histories with clients and conveyed information regarding application processes. Evaluated financial statements and contacted institutions and customers to clarify details. Examined and verified information in loan application and closing documents. Worked with third-party vendors to address and clear loan closing requirements.

Fidelity Bank Mortgage/Ameris Bank

Mortgage Loan Processor/Loan Officer Assistant

11/2016 - 06/2019

Analyzed loan files and reviewed client income, assets and credit to verify compliance to specific underwriting criteria and input new loans into designated software. Liaised between borrowers and realtors, title companies and loan company management. Prepared complete packages to be sent to underwriting with a thorough understanding of each investor's stacking order and shipping. Monitored purchase loans for due diligence, financed contingency and closing date expiration and tracked pipeline for refinances. Checked applicant credit, personal references and employment histories.

Safetouch Security Tallahassee, Florida

Office Manager

05/2013 - 11/2016

Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business le ers and records. Updated details in company database by keying in customer contacts and delivery dates. Directed and oversaw office personnel activities. Drafted manuals and resources for identifying access to services. Elevated customer satisfaction ratings by resolving client and case issues effectively.

Pichincha/Spirit of Nature Miami, Florida

Office Manager/Bookkeeper Miami

01/2013 - 05/2013

Juggled multiple projects and tasks to ensure high quality and timely delivery. Reviewed purchase documents and company receipts for reconciliation with statements. Certified and processed payroll, electronic deposits and pay adjustments while distributing checks. Suggested key operational changes to improve performance by extracting financial data from various reporting systems. Processed invoices and checks, and maintained daily cash logs and deposits. Resolved balance errors using accounting software. Reviewed transactions, issued checks and updated ledgers and budgets. Demonstrated leadership by making improvements to work processes and helping to train others. Demonstrated self-reliance by meeting and exceeding workflow needs. Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files. Miami-Dade Police Department Miami, Florida

Police Complaint Officer

06/2012 - 02/2013

Answered calls and complaints while providing community-oriented police services to improve and enhance quality of life community-wide. Used radio, telephone and computer system to update first responders with new information. Handled emergency phone calls calmly and obtained pertinent information with composed approach. Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time. Took caller information, read associated computer information and documented vital details in call tracking and assignment system. Assisted departments with special requests for assistance and BOLOs. Asked probing questions to get to root of caller's issues. Certified in CPR to provide First Point of Contact emergency assistance to callers.

CitiFinancial Quincy, FL

Senior Accounts Executive

05/2011 - 02/2012

Developed strong and long-term client relationships by attending to relationship cultivation. Addressed customer questions and concerns regarding products and services. Established and enforced sales goals to boost team success. Drove new business development through cold calling and direct marketing. Cold called potential customers and maintained above average conversion rate on leads. Efficiently communicated with account holders about payment changes and product updates.

Countrywide Home Loans/Bank of America Miami, Florida Team Lead / Senior Mortgage Loan Processor

12/2004 - 04/2009

Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues. Managed conditions sent from underwriting departments. Completed closing process by collaborating with attorneys, title companies and government clerks. Examined and verified information in loan application and closing documents. Prepared and delivered loan documents to title and escrow teams. Wells Fargo Home Mortgage Miami, FL

Senior Mortgage Loan Processor

10/2002 - 12/2004

Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues. Created and completed loan submission packages. Managed conditions sent from underwriting departments. Checked applicant credit, personal references and employment histories. Worked with third-party vendors to address and clear loan closing requirements. Education

City College Miami Miami

Associates of Science Degree in Business Administration and Management 07/2007

References

Scott Grissom, SafeTouch Security, Tallahassee, FL 850-***-**** Janell Behar-Vega, PRMG, MIAMI, FL 786-***-****

Brett Bosarge, The Moore Lending Group, Tallahassee, FL 850-***-**** Amy Jordan, FL Agencies Serving the Blind, Tallahassee, FL 850-***-****

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