Customer Service Data Entry
Resume:
Darryll Fontaine
Scottsdale, AZ *****
**************@*****.***
Willing to relocate to: Chandler, AZ
Work Experience
Branch Operations Manager
*** ******* ******* - *******, **
November 2020 to Present
Truck Driving CDL Academy
Job Duties incl:
Operations
Office Managing
Recruiting
Interviewing
Data Entry (Sales Force)
Marketing
Community Public Relations
Behavioral Health Specialist II
Banner Desert Hospital - Mesa, AZ
August 2019 to November 2020
• Therapeutic Behavioral Services
• Psycho-social Rehabilitation Services
• Community Psychiatric Support and Treatment
• Behavioral Health Counseling
• Mental Health Assessment and Treatment Planning
• Crisis Intervention Services
1:1 Care
Behavioral Health Technician (PRN)
Aurora Behavioral Health Hospital - Tempe, AZ
December 2018 to January 2020
Responsible and accountable for assisting the RN in-patient care. Such as vitals and patient intakes and discharges
Assist with patients' activities of daily living.
Participant in daily shift rounds and in the treatment plan process and will assisted in creating and maintaining a therapeutic milieu.
Gathered information and provide crisis intervention to assist the RN in the implementation of the patient treatment and care plan.
Coach Counselor
Canyon Youth Academy - Queen Creek, AZ
June 2018 to January 2019
• Developing relationships with troubled youths
• Implementing and managing life coping skills thru Crisis Prevention Intervention
• Coach, Inspire and Motivate youths emotionally, academically and thru campus sports programs National Sales Director
WOW Payment Merchant Services - Mesa, AZ
September 2016 to April 2018
Business administration,, customer service
Recruiting, Training, Motivating Outside Sales Team
• Generate new business through outside sales activities, such as, cold calls, internet marketing, prospecting, telemarketing,
territory planning and relationship building
SENIOR DEBT COUNSELOR (Sales)
MARKETING SOLUTIONS - Valley View, OH
November 2013 to September 2016
• Provide financial counseling for consumers seeking to decrease their debt
• Provide the best debt consolidation solutions based on individual needs
• Provide excellent customer service to all customers, current and potential
• Update and maintain client database and keep client information confidential OWNER/OPERATOR
ANGELS OF CLEANING - Parma, OH
2002 to 2016
• Business administration, Accounting, payroll, customer service
• Generate new business through outside sales activities, such as, cold calls, prospecting, telemarketing, territory planning and relationship building
ASSISTANT PROGRAM MANAGER
ANGELS OF CLEANING - Cleveland, OH
2010 to 2011
• Managed 10+ Habilitation Supervisors
• Implemented therapeutic programs for convicted juveniles
• Coordinated various appointments, therapy
SR. MARKETING VICE PRESIDENT(Sales/Recruiter)
SafeNET Inc - Cuyahoga Falls, OH
1994 to 2002
• Lead a team of regional sales managers
• Increased sales by 75% while decreasing charge backs 120%]
• Provided the necessary sales, marketing, and product/service education to achieve these results
• Recruiting (salesmen, marketing agents, franchisee prospects)
• Trained sales managers
• Managed direct sales & marketing team
• Transported children to various events, doctors and medical facilities
• Activity planner for MR/DD elderly
GROUP COUNSELOR
BELLEFAIRE RESIDENTIAL TREATMENT CENTER - Cleveland, OH 1992 to 2000
• Implemented IHP/IEP programs for foster children
• Coordinated group therapy sessions
• Activity planner
• Transported children to various events, doctors and medical facilities HABILITATION ASSISTANT
BEECH BROOK TREATMENT CENTER - Cleveland, OH
1990 to 1998
• Implemented IHP/IEP programs for foster children
• Coordinated group therapy sessions
• Activity planner
• Transported children to various events, doctors and medical facilities SALES MANAGER (Sales/Recruiter)
AIR TOUCH CELLULAR - Parma, OH
1993 to 1994
• Sold cellular phones (outside sales)
• Lead a sales team
• Recruited, Managed and Trained regional centers
• Provided the necessary sales, marketing, and product/service education to achieve these results HABILITATION ASSISTANT
CUYAHOGA COUNTY BOARD OF MENTAL RETARDATION - Cleveland, OH 1990 to 1993
• Implemented IHP/IEP programs residential clients
• Coordinated group therapy sessions
• Activity planner for MR/DD elderly
TEACHER ASSISTANT
CUYAHOGA COUNTY BOARD OF MENTAL RETARDATION - Cleveland, OH 1989 to 1992
• Supportive Living Assistant Program
• Implemented IHP for Behavioral Disorder Students
• Coordinated Therapy Group Sessions
• Transported children to various events, doctors and medical facilities Education
Bachelors of Business Administration in Business Administration in Business Administration
CLEVELAND STATE UNIVERSITY - Cleveland, OH
1987 to 1989
High School Diploma
WEST TECHNICAL HIGH SCHOOL - Cleveland, OH
1988
Skills
• Mental Health
• Cold Calling
• Salesforce
• Data Entry
• Account Management
• Sales
• CRM
• MS Office
• Retail Sales
• Sales Experience
• Customer Service
• Individual / Group Counseling
• Behavioral Therapy
• Crisis Intervention
• Mental Health Counseling
• Group Therapy
• Direct Sales
• Behavioral Health
• SafeNet
• Addiction Counseling
• Behavioral Health
• Direct Sales
• SafeNet
• Sales Management
• Addiction Counseling
• Motivational Interviewing
• Child & Family Counseling
• Conflict Management
• Program Development
• Applied Behavior Analysis
• Autism Experience
• Cognitive Behavioral Therapy
• Inside Sales
• Case Management
• Telemarketing
• Outside Sales
• Social Work
• Management
Certifications and Licenses
CPR/First Aid
December 2018 to December 2020
CPI
December 2018 to December 2020
Level One Fingerprint Clearance Card
December 2018 to December 2024
RBT Certification
Assessments
Sales: Influence & Negotiation — Highly Proficient July 2020
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: Highly Proficient
Active Listening — Proficient
June 2020
Actively listening and appropriately responding in conversations Full results: Proficient
Sales Fit — Proficient
June 2020
Measures the traits that are important for success in sales positions. Full results: Proficient
Outside Sales — Highly Proficient
June 2020
Actively listening and responding appropriately; performing common sales calculations. Full results: Highly Proficient
Management & Leadership Skills: Impact & Influence — Familiar July 2020
Choosing the most effective strategy to inspire and influence others to meet business objectives. Full results: Familiar
Inside Sales — Proficient
July 2020
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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