Petty Officer Customer Service

Joshua Lawson

Jamestown, North Carolina • 336-***-**** • ********@*****.***

www.linkedin.com/in/joshua-lawson-2b558a124

Experienced and motivated customer service professional with advance calculation and problem-solving skills. Highly organized, resourceful, and results driven. Skilled and innovative professional with strong additional experience in Data Analytics and Visualization.

CORE COMPETENCIES

People Management · Data Analytics · Advance Calculation Skills · Proficient in Anatomy, Physiology, Biomechanics · Teamwork · Problem-Solving · Adaptability · Proficient in Microsoft Office · Project Management · Time Management · Effective Communication · Prioritization · Problem Solving · Coaching · Customer Service

MILITARY EXPERIENCE

US NAVY

Petty Officer 3rd Class Boatswain Mate 2005-2009

Supervisor of 30 deckhands

Maintained ships’ mechanical/structural functions on top deck for INSURV (Board of Inspection & Survey) and under-way replenishments.

Petty officer in charge of deck maintenance such as painting, grinding, shore work, patchwork, etc.

Awarded National Defense, Expert Marksman, and Global War on terrorism ribbons

WORK EXPERIENCE

United States Chess Federation

Director of Floor Tournaments 2018-Present

Tournament Director at National events throughout the United States including but not limited to Elementary Nationals, Junior High Nationals and High School Nationals with over 2,000 participants per event.

Leads the operation of DGT boards while monitoring games, on the spot game situation resolution, and assisting with awards ceremonies.

Director for side events such as National Blitz, Grandmaster lectures, and Grandmaster Blitz “Take on All Corners” challenges.

United States Postal Service

PSE/City Carrier Assistant 2019-Present

Responsible for managing all aspects of the timely and accurate delivery and sorting of packages for over 240 stops daily.

Managing the loading and unloading of packages at Warehouse facility from multiple vehicles.

Accurately case and deliver mail to specific routes within a timely manner.

FedEx

Material Handler 2018-2019

Responsible for loading, unloading, and organizing packages from different types of transportation vehicles such as planes, and trucks using forklifts and handheld/electric pallet jacks.

Sorted and created/verified shipping labels for packages in large quantities.

Worked in a fast-paced environment with over 20,000 packages per night.

Golds Gym

Personal Trainer 2014-2017

Responsible for weight management expertise and motivating others to accomplish their weight loss and strength goals.

Created detailed and structured workout routines that tailored to client’s fitness level and goals

Organized and maintained logs to track clients progress

Conducted group classes, one on one private sessions and aquatic classes for elderly

VOLUNTEER EXPERIENCE

New Garden Friends School Greensboro - Conducted a simultaneous exhibition as well as a lecture on opening theory for the middle and high school chess club.

Butner Prisons (Department of Corrections) - Led and coordinated chess exhibitions, simuls, and lectures for the inmate population. Worked with prison staff in developing and aiding the chess program.

Greensboro Chess Club Greensboro - Directed lectures and simuls for the Chess Club members as well as aiding in creating new programs for the club as well as helping facilitate new membership. Actively certified as USCF Local Tournament Director for the club.

EDUCATION

The University of North Carolina at Greensboro (UNCG)

oBachelor of Science in Kinesiology

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