Customer Service Mill

Aaron Nicholson

Fort Mill, SC ***** 803-***-**** ****************@*****.***

PROFESSIONAL SUMMARY

I am Hardworking Depo specialist skilled in troubleshooting and analysis. Accustomed to drafting and maintaining detailed service reports. Personable and customer-focused with passion for fostering loyalty and satisfaction.

SKILLS

Diagnosis and Troubleshooting

Equipment Inspection

Operating Test Equipment

Computer software's

Microsoft word

Hardworking

Team Worker

Time management

Customer service

WORK HISTORY

DEPOT SERVICES 08/2021 to 04/2022

Velocitor Solutions CHARLOTTE, NC

Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.

Repair and replacement of all mobile hardware

enterprise mobile devices

handheld computers

printers

telemetry boxes tablets and associated peripheral's that are deployed on the field.

VIDEO REVIEW 08/2020 to 08/2021

Velocitor Solutions CHARLOTTE, NC

I reviewed videos from a proprietrary system that generates from customers vehicles of their drivers when alerted from hard turns and breaks.

Organized assets by collecting data from camera media, transcoding video and audio files and managing file backup to digital asset management system.

I was responsible for identifying false alerts or any other violations identified.

Roughly I was watching over 1,000 or more videos a day!

WENDYS 03/2019 to 12/2019

Cashier Customer Service CHARLOTTE, NC

Taught new team members correct procedures for all areas of operations.

Trained other employees in customer service, food safety and performance requirements.

Set positive example for team members by providing high-quality, efficient service.

Greeted customers with smile and provided friendly service to professionally handle every need.

GAMES AND MERCHANDISING 03/2018 to 10/2018

Carowinds CHARLOTTE, NC

I created demand for guest to play assigned game by the use of attractive prize displays as well as using a microphone to get them to come play.

I explained and demonstrated the games to customers, conduct sales transactions for guest to play the game.

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EDUCATION

High School Diploma 06/2020

Nation Ford Highschool, Fort Mill, SC

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