EllaMae Conner
Independence, MO *****
******************@***********.***
Authorized to work in the US for any employer
Work Experience
Receptionist
Malik Neurological Associates Inc - Liberty, MO
January 2017 to Present
Receive patients, process co-pays, set return and initial appointments, incoming and outgoing calls, fax, file, create patient accounts, fax or mail medical records as requested with patient authorization. Customer Service, Data Entry
Creative Candles - Kansas City, MO
June 2005 to December 2016
Order entry, invoicing, database maintenance, incoming/outgoing calls, process payments, greet customers and salespersons coming into lobby, schedule product to ship, receive returns. Records Destruction
AHTNA Engineering Services LLC - Independence, MO
June 2011 to August 2011
Records Destruction
• Pull boxes up to 50lb, removing designated files with a team of two persons
• Load up to 20 boxes of removed files onto a streamliner
• Push or pull each streamliner to a designated accuracy checkpoint
• Start the process again for the next assigned Pull area (a daily quota is required)
• My teammate and I were put in the Weekly Newsletter as pulling the most files CSR / Data Entry
Spherion (temp agency) - Independence, MO
February 2005 to June 2005
Enter candle orders, invoice orders, and file them
• Maintain database
• Answer incoming telephone calls
Clerk
Insurance Co. / Equipment Co
October 2004 to December 2004
Research paperwork and file
Customer Service
Candy Co
August 2004 to October 2004
Receive incoming calls about their orders
• Assist customers over the phone with tracking packages Secretary
Church - Kansas City, MO
June 2004 to August 2004
Create and print the weekly Sunday morning program
• Prepare and mail payroll
• Deliver and pick up the mail daily, and purchase postage as needed Education
Associates degree in Medical Billing & Coding
Ultimate Medical Academy-Tampa - Tampa, FL
May 2015 to November 2015
Diploma in Medical Billing and Coding
Ultimate Medical Academy - Tampa, FL
March 2014 to December 2014
Diploma in Computer Operations, Applications Technology Stanley Technical Institute - Morgantown, WV
January 1992 to July 1992
Skills
Microsoft Office-11+ yrs, FACTS software-11+ yrs, AthenaNet (EMR) software-2+ yrs, Customer Service, Data Entry, Word
Additional Information
QUALIFICATIONS
• Memory of numbers, memory of customers, professional with credit card numbers
• Microsoft Office, Outlook
• Typing speed is 40 wpm.
• Customer service capacity for over 30 years
• Good phone etiquette
Detail-oriented
Organizational