Scheduling Coordinator Data Entry

P R O F E S S I O N A L E X P E R I E N C E

Intake Coordinator + Office Manager

Elite Home Health of Central FL (Orlando, FL)

Manages day-to-day operations of Orlando office, and coordinates home care services for a census of ~150 patients (200% increase from 2019)

Collaborates with Director of Nursing to identify and implement strategies for improving efficiency of intake processes and increasing census

Manages all incoming patient referrals from reception to discharge Triages all incoming referrals to confirm viability for home health services and determine medical necessity Serves as liaison between home health agency and medical offices/discharging facilities, addressing complex non-clinical concerns with patients and clinicians Assigns and schedules all disciplines according to Medicare and home health agency guidelines, ensuring timeliness, accuracy and procedural compliance

Requests and processes insurance verifications and authorizations from 12 insurance platforms Facilitates onboarding and training of newly hired office staff 2019- Present

Scheduling Coordinator + Office Specialist

Doctor's Choice Home Health (Orlando, FL)

Scheduled a census of approximately 180 patients in all home health disciplines Requested and processed insurance authorizations

Tracked and submitted Medicare non-coverage forms in accordance with federal Timely Filing procedures Worked in close collaboration with clinical staff to ensure the delivery of the highest quality care to all patients

Ensured accurate documentation and data entry in Kinnser/WellSky software in accordance with agency and HIPAA guidelines

2018- 2019

Coordinator + Office Manager

PalmGarden Home Health (Orlando, FL)

Coordinated operations of home health office, and processed intake for all incoming patient referrals Collaborated with clinical staff to assign all schedules as per Medicare guidelines, and in keeping with established Plans of Care

Performed insurance verification and obtained authorizations from various sources Processed and submitted orders to physicians for signature within mandated time frame Established system for efficiently maintaining and update employee Human Resource files 2017- 2018

Intake & Scheduling Coordinator

Continuous Care Home Health Services (Orlando, FL) Maintained and updated Electronic Medical Records in accordance with HIPAA and other federal guidelines Managed relations with staffing companies, and facilitated training and onboarding of new contract hires Oversaw intake and scheduling of all patients receiving home care through the agency 2016

Independent Certified Medical Solutions Specialist + Trainer MedXPrime (Central FL)

Developed and presented materials to educate physicians and other health care professionals on Pharmacogenetics and toxicology testing

Served as primary liaison between physicians and laboratory Secured accounts and facilitated implementation of testing in various medical practices Recruited and trained new medical representatives

2015

E D U C A T I O N A N D T R A I N I N G

Houghton College - Houghton, New York

1985

Certified Medical Assistant

Southern Technical College- Sanford, FL

Bachelor of Science in Biology

2014

S H I R L E Y H É L È N E F E R N A N D E R,

S A N F O R D, F L h u p o m o n e 3 7 @ g m a i l . c o m ( 4 0 7 ) 4 5 4 - 1 4 1 3

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