Service Representative Customer
Resume:
Michelle Pineda
Phoenix, AZ 85020
*********@*****.***
Professional Profile
•Over seven years of customer service experience with five years of healthcare experience
•Ability to handle over 50 incoming calls per day, to verify insurance information and billing information, & to interact with patient in a customer-facing setting
•Skilled in teamwork, communication, customer service, and problem solving
•Proficient in Microsoft Office, ICD-9, ICD-10, and CPT coding with EMR familiarity
Work Experience
Scheduler, TransPerfect (completed contract role)
Chandler, AZ February 2022 to May 2022
•Handled an average of 50 incoming calls from patients
•Scheduled appointments for both new and returning patients
Customer Service Representative, Wells Fargo (completed contract role)
Phoenix, AZ November 2021 to February 2022
•Handled incoming calls from patients needing assistance with personal loans and credit cards
•Collected needed customer information like demographics and billing information
•Answered customer questions and concerns with excellent customer service
Customer Service Representative, Valley/United Respiratory Services (completed contract role)
Mesa, AZ April 2020 to August 2021 • Assisted patients both in-person and over the phone
•Greeted patients arriving to the facility and verified insurance information (mostly Medicare insurance)
•Assisted clients with picking up needed medical equipment and scheduled deliveries when needed
•Informed patients on how to properly handle medical equipment
Member Service Representative, Blue Cross Blue Shield Advantage (took personal time off work) Phoenix, AZ August 2018 to February 2019
•Assisted patients with Medicare policy holders
•Answered questions from patients involving medical services, benefit questions, and policy changes
•Scheduled future appointments and collected referral information
•Verified insurance information, collected payments, and worked with co-pays Additional experience available upon request
Education
Associates Degree in Business, University of Phoenix Remote
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