Sign in

Scrum Master Agile Coach

Hyattsville, MD
June 13, 2022

Contact this candidate


Wilson Ngide, (CSM, SA, AWS) 240-***-****

Summary of Wilson,

* ***** ***** ** **********.

* ***** ** ***** *****/Scrum Master experience.

Experienced in coaching and training Scrum Teams.

Lead multiple Scrum teams simultaneously.

Transformation of teams from a waterfall/Non-Agile methodology to the Agile methodology

Professional Profile

• Scrum Master and with over 7 years of experience in delivering advanced technologies for Financial, Healthcare and Retail clients.

• Extensive knowledge of Agile (Scrum and Kanban) and Waterfall software development lifecycles – as well as all aspects of change and configuration management.

• Experience in Agile tools such as Version One, JIRA, TFS and Rally.

• Excels in adapting to a dynamic environment with constantly changing requirements while coaching and developing self-organized teams.

• Trusted advisor, creative problem-solver, and skilled communicator and

• Respected team player who successfully collaborates with others and is a servant leader of teams.

• Experience transforming Waterfall teams to high-performing, cross-functional, Agile teams – including Scrum, Lean, and Kanban.

• Outstanding communicator interacting effectively with management, distributed teams, vendors, and users at all skill levels.

Citizens Bank Johnston,RI March 2020 to Present

Agile Coach/Scrum Master

• Support two teams within the eONE (Enterprise One Number Environment) program as they transition from waterfall to Agile using scrum and Kanban.

• Helping these teams understand the difference between doing agile and being agile by timeboxing meetings, escalating issues that require upper management intervention, manage risks, help team members become more cross-functional and self-organizing.

• Measure the teams’ agile maturity through assessments that provides insight into the teams’ overall understanding of agile, its values and principles, team dynamics and the tools used to achieve agility.

• By acting as a liaison between the teams and management I escalate any issues that prevent my teams from attaining their sprint goals or release deadlines.

• Help facilitate communication between teams within the program to manage inter team dependencies and improve transparency and accountability and increase productivity.

• Assist with the prioritization and resolution of software defects following the eONE standards.

• Facilitate scrum ceremonies such as Sprint planning, spring demos/reviews, sprint refinement, daily scrum calls and retrospectives.

• Manage the rally and subsequently Jira boards; tracking sprints and releases, making sure tasks and stories are completed before review and accepted and ensure that uncompleted stories are moved out following the eONE standards and guidelines.

• Work with POs to prioritize backlogs and get stories ready to move into sprints and

Bank of America Charlotte, NC May 2019 to March 2020

Scrum Master

• Provided multiple Agile trainings to multiple teams and followed up with scrum masters on agile adoption.

• Coached Release train engineers, Scrum masters, product owners and other stakeholders to adopt agile best practices.

• Coaching the ART execution, this involves leaders, executives and stakeholders to build and maintain a vision, roadmap and backlogs from solution through portfolio, program and then teams.

• Built strong relationships with internal and external stakeholders.

• Used the 4 quadrants of agile transformation to orient members at the enterprise level to understand where they are today and where they want to be in the future.

• Facilitating daily standups, iteration planning, team retrospectives and backlog refinement for Program, cross-functional, geographically distributed, high-performing scrum team in an IT department.

• Coaching product owners, stakeholders, Scrum masters and teams on self-organization, user story writing, backlog refinement and management, story pointing, dependency and risk identification and management

• Coached scrum masters to identify, remove impediments and block external distraction from teams, to allow the team to focus on achieving business objectives and adding value iteratively.

• Set up standards and processes for an Agile team development, created and managed team boards, confluence pages and installed a transparent team dynamic to promote an open culture

• Maintained relevant metrics that helped the team to inspect and adapt towards Continuous Improvement

• A team player who thrives in deadline driven, rapidly evolving, multi-tasking project environments

CIS&H (Computer information and Healthcare Inc) Landover, MD April 2018 to May 2019

Sr. Scrum Master

Project – Design and development of a centralized data and client relationship management system that made it possible for different types of end users to access their data in a self-service manner, ensuring timely updates to client profiles.

• Championed Agile software development best practices and acted as a coach to the Scrum teams.

• Facilitate daily scrums, sprints planning, reviews, and retrospectives.

• Gathered and reported Scrum team statistics to stakeholders.

• Assess the Scrum Maturity of the team and organization.

• Coach team of seven developers and supported the product owner in grooming and maintaining the product backlog.

• Worked closely with the teams to identify, resolve, and remove impediments.

• Ensure that increments were completed in a timely manner.

• Maintained relevant metrics to help the team monitor their performance.

• Made sure that team members performed at their highest capacity with no pressure from outsiders.

• Risk mitigation – by constantly adapting the product.

• Encouraged continuous improvement in engineering practices to improve code quality and delivery.

• Helped others not part of the team, understand the values and principles of scrum and what it means to be Agile.

Walmart Silver Spring, MD January 2017 to April 2018

Sr. Scrum Master

• Scrum master for two development sprint teams, resolving and removing impediments by understanding the control and release process.

• Coach team members on Agile principles and provide general guidance on the methodology while providing support using a servant leadership style whenever possible, leading by example.

• Updates Agile tracking systems to provide transparency of sprints and product backlogs.

• Escalate issues to management while seeking timely resolutions.

• Facilitates daily scrums, sprint retrospectives, planning sessions, and creating tracking plans such as burn-down charts and burn-up charts.

• Works directly with C-level executives and senior management teams to identify, analyze, and document changes in prices of goods.

• Performs gap analysis to compare all elements of existing “as-is” with desired “to-be” processes.

• Collaborate with project teams to identify potential project risks and assist with the development of preventative plans

• Utilizes use case, workflow, activity, and sequence diagrams to define functional requirements for the development team.

• Motivates teams to work towards continuous improvement and deliver shippable product that delivers business value in every sprint.

• Follows up on action items for continuous improvement.

• Improves sales performance by identifying, developing, and presenting unique business solutions.

• Provides quality statistics and gives quick feedback to implemented updates.

• Received quality information about the market prices and quickly adapted to them.

Oklahoma Gas & Electrics Co

Scrum Master Oklahoma City, OK March 2015 – January 2017

• Managing project budget utilization and spending.

• Partnering with Product Owner to manage the Product Backlog and ensuring delivery matched scope commitment.

• Monitoring team metrics, such as iteration burn-down, velocity and estimated vs. delivered value.

• Removing impediments and reducing risk to team progress through mitigation and contingency planning in partnership with stakeholders, partner teams and escalation to leadership.

• Facilitate sprint planning, daily scrums, retrospectives, stakeholder meetings,and software demonstrations.

• Protect the development team from outside distractions, impediments, or team conflicts, and maintain focus on sprint backlog and project timeline.

• Face client, manage lifecycle for functional and non-functional requirements in collaboration with Product Manager.


• Bachelor of BSc Degree in Economics

• SAFe Scrum Master (SSM)

• Scrum Master Certified (SMC)

• AWS Solutions Architect Certified

Contact this candidate