Customer Service Laboratory Technician

LYDIA ONUWABHAGBE IJEBOR

**A-** Coral Crescent, Thompson, Manitoba

Phone: 204-***-****

Email: adrd2l@r.postjobfree.com

CASHIER

PROFILE

Hardworking, detail-oriented and responsible professional with over 3 years of experience in retail and manufacturing industries is seeking for Cashier/Grocery Clerk position

Solid cash handling and sale skills, ability to operate cash register and ensuring accurate product scanning according to company standards and procedures

Strong communication and customer service skills, ability to build and maintain positive relationship with customers, co-workers and management

Adaptable, flexible, proactive fast-learner and team player with the ability to work independently and as a part of the team

Excellent time management and organizational skills, ability to work under the pressure in fast-paced environment, multitask, prioritize assigned tasks and meet strict deadlines

Proficiency in Microsoft Office application such as Word, Excel, and PowerPoint

SKILL SUMMARY

Customer Service and Communication Skills

Welcomed every customer with a big smile and positive attitude to ensure customer satisfaction.

Provided prompt and efficient customer service by using good listening skills and attention to detail to ensure customer loyalty.

Handled customer complaints, provided appropriate solutions and alternatives within the time limits and followed up to ensure a positive resolution.

Connected with every customer by asking open-ended questions to assess needs.

Provided accurate, valid and complete information by using the right methods/tools to ensure every customer feel valid and special.

Built and maintained trustful sustainable relationships with every customer through open and interactive communication and positive attitude.

Maintained strong professional ethics and acted from the perspective that the customer always comes first, appreciating and respecting the value of their time.

Sales and Cash Handling Skills

Operated case register received cash from customers and gave correct change.

Scanned goods and ensured pricing are accurate, maintained clean and tidy checkout area according to company policies and procedures.

Maintained an awareness of all product and services knowledge, and current or upcoming product and trends to ensure customers receive outstanding service.

Assisted in the receiving and stocking of all merchandise and stocked shelves, marked prices on shelves in timely and organized manner to maintain an appealing displays.

Performed all regular cleaning activities and other tasks that are included on job assignments according to company Health and Safety Standards.

Maintained product displays in an organized and professional manner to drive sales.

Ensured proper product rotation and pricing integrity as required.

Teamwork and Interpersonal Skills

Demonstrated excellent ability to work in diverse team environment by showing respect, integrity and cultural awareness in order to avoid misunderstanding and facilitate growth.

Served as a role model for other employees by demonstrating excellent work ethic, customer interactions and a positive attitude, as a result built strong teamwork.

Developed a strong working relationship with management and co-workers through having good communication and shared values to reduce misunderstanding, improving productivity and efficiency.

Handled and resolved conflict situation with tact and diplomacy, remained calmed even in most stressful situation and focused on a positive resolution.

Worked well in fast-paced team dynamic environment by using strong interpersonal and teamwork skills to ensure all team goals are met.

WORK EXPERIENCE

Cashier April 2022 - June 2022

Portage Place shopping mall Winnipeg, Manitoba, Canada

Medical Laboratory Technician May 2015 - March 2022

Medinet Healthcare Ltd Port-Harcourt, Nigeria

Medical Laboratory Assistant November 2014 - April 2015

Ameso Specialist Hospital Ojota, Nigeria

Science Laboratory Technician November 2011- October 2012

Kings and Queens College Ubiaja, Nigeria

Cashier August 2006- September 2009

SHOPRITE MALL Lagos, Nigeria

EDUCATION AND TRAINING

Higher National Diploma (HND) Chemistry/Biochemistry 2012 - 2014

National Diploma (ND) 2009 - 2011

Science Laboratory Technology Auchi Polytechnic Auchi Edo, Nigeria

West Africa Examination Certificate (WAEC) 2001- 2006

Kings and Queens College Ubiaja, Nigeria

First School Leaving Certificate 1995 - 2001

Sacred Heart Demonstration Primary School Ubiaja, Nigeria

PROFESSIONAL CERTIFICATES OBTAINED

Health, Safety and Environment. HSE (PANAfrica) 2016

Advanced Excel on Data Analysis. PANAfrica) 2016

Science Orientation and Research Association

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