Customer Service Representative

CATHERINE QUEZON CORPUZ

Address: * ***** * ***. ** Gen. Ordoñez St. Marikina Heights, Marikina City 1810 Email address: ********@*****.***

Contact number: +639*********

OBJECTIVE

● To have a career that will utilize my communication skills in a successful company where rewards are competitive, my colleagues are responsible, the work environment is dynamic, opportunities for developing my potentials are largely present, and values for respect will be fulfilled.

SKILL

● Strong verbal and written English communication skills

● Able to establish and maintain cooperative working relationship

● Able to work as a team player or independently

● Knowledge in Windows OS, Microsoft Office (Word, Excel and Powerpoint), and Google applications

● High level of attention to detail

● Fluent in typing

● Troubleshooting

● Problem-solving abilities

● Proficient in C, Python, R, HTML, CSS, Javascript Programming Languages

● Project Management

EDUCATION

Bachelor of Science in Electronics and Communications Engineering (June 2008 - May 2013) Polytechnic University of the Philippines - Manila, Philippines

● Graduated with 1.8 GPA (1.0 is the highest grading system)

● Dean’s List (June 2010 - October 2011)

TRAINING ANG SEMINARS ATTENDED

English Proficiency and Call Center Training

Talent Avenue PH Management Inc. (May 30, 2022 - June 3, 2022) WORK

EXPERIENCE

Denso Philippines Corporation

Project Team Leader (January 1, 2021 - January 29, 2021)

● Responsible for leading assigned subordinate in conformance with consigner/ customer requirements, applicable standards, policies, procedures and to improve quality with on-time delivery output for the assigned project; optimize own/ assigned subordinate’s performance, efficiency and development skills in preparation to achieving the next job level qualifications; performs other related functions.

● Managed Airbag ECU project (Planned, executed, monitored and controlled)

● Spearheaded and checked Quality of Airbag ECU design-related work

● Led and participated in Airbag sensing system project

● Collaborated work with team members, other departments and overseas-based Japanese Engineers

Senior Design Engineer (April 1, 2017 – December 31, 2020)

● Responsible for meeting consigner’s requirements, applicable standards, policies, procedures and to ensure quality with on-time delivery output; optimize own performance, efficiency and development skills in preparation to achieving the next job level qualifications; performs other related functions.

● Managed Airbag ECU project (Planned, executed, monitored and controlled)

● Conducted work improvement activities in Airbag ECU Section:

■ Quality rating of Airbag ECU Benchmarking work Increased by 10%

■ Quality rating of Airbag ECU design-related work Increased by 5%

■ Software Debug Evaluation Efficiency Increased by 6%

● Spearheaded and checked Quality of Airbag ECU design-related work

● Led and participated in Airbag sensing system project

● Trained new associates of Electronics Engineering Department and new associates for Airbag ECU Section (Planned, prepared, delivered lessons, evaluated work performance)

● Created technical drafting in 2D drawing using NADAMS and ELICA

● Performed Airbag ECU testing evaluation

● Created Airbag ECU technical documentations

● Created technical drafting in 2D drawing using NADAMS and ELICA

● Collaborated work with team members, other departments and overseas-based Japanese Engineers

Design Engineer (January 5, 2015 - March 31, 2017)

● Responsible for ensuring accuracy, completeness and timely delivery output; optimize own performance, efficiency and development skills in preparation to achieving the next job level qualifications; performs other related functions.

● Trained new associates of Electronics Engineering Department and new associates for Airbag ECU Section (Planned, prepared, delivered lessons, evaluated work performance)

● Created technical drafting in 2D drawing using NADAMS and ELICA

● Performed Airbag ECU testing evaluation

● Created Airbag ECU technical documentations

● Created technical drafting in 2D drawing using NADAMS and ELICA

● Collaborated work with team members, other departments and overseas-based Japanese Engineers

Baek Geum Philippines Corporation

Engineering Staff (July 7, 2014 - January 5, 2015)

● Responsible for monitoring of Work Instruction, Process flow and Control Plan for production of Radar Detector; ensuring accuracy, completeness and timely delivery output; audit the systems and identify nonconformities and improvement opportunities; perform other related functions.

● Generated Work Instruction for production of Radar Detector

● Conducted ISO14001 Environmental Management System Internal Audit

● Coordinated with superiors for implementation of engineering change

● Assisted Senior Engineers to generate Yield report, Control Plan, and FMEA

● Monitored and resolved Process Quality Control audit findings through Work Instruction revision

REFERENCES

● Available upon request

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