Customer Service Data Entry
Resume:
Michael Kidd
Detroit, MI *****
********************@***********.***
Seeking to obtain positions that will effectively utilize my acquired experiences with opportunities for advancement.
Work Experience
Customer Service Representative
Speedway LLC - Cincinnati, OH
2019 to 2020
Greeted customers entering the establishment
● Resolved customer complaints and/or concerns
● Received payments by cash, credit, and debit cards
● Assisted customers in gas pumping
● Maintained the cooler and freezer area
● Restocked store items as needed
● Worked cash registers, and lottery machines
Drug Testing Administration Specialist/ Monitor
Jams Testing Site - Detroit, MI
2019 to 2019
Collect urine samples for drug testing for parolees
● Monitor clients before, during, and after testing
● Clean restrooms and facility
● Label and store urine samples
● Ensure the safety of clients and employees
Lipari Food Service - Warren, MI
2016 to 2017
Docker, Loader, and Unloader
● Operate riding pallet jack to transport products
● Unloaded trucks in warehouse to be stocked
● Loaded trucks in warehouse for deliveries
● Assisted in cleaning the warehouse
Custodian
Academy of Warren School - Warren, MI
2013 to 2016
Responsible for cleaning the school
● Used industrial cleaning equipment
● Stocked bathrooms
● Minor repairs and upkeep of the school.
Education
Diploma
Academy of Oak Park - Detroit, MI
Skills
• Forklift
• Docker
Assessments
Customer focus & orientation — Proficient
May 2021
Responding to customer situations with sensitivity Full results: Proficient
Customer service — Familiar
May 2021
Identifying and resolving common customer issues
Full results: Familiar
Call center customer service — Proficient
May 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Sales skills — Familiar
May 2021
Influencing and negotiating with customers
Full results: Familiar
Data entry: Accuracy — Proficient
May 2021
Entering data quickly and accurately
Full results: Proficient
Work style: Reliability — Highly Proficient
August 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient
Forklift safety — Completed
August 2021
Best practices and safety hazards in forklift operation Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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