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Case Processor

Location:
Fort Worth, TX, 76180
Salary:
18.50
Posted:
June 10, 2022

Contact this candidate

Resume:

April Walker

*********@*****.*** • www.linkedin.com/in april-w-90266b62 l • 469-***-****

PROFESSIONAL PROFILE

Administrative Assistant with 20+ years of experience organizing presentations, maintaining the utmost confidentiality, call center professionalism, courtesy, hospitality, and integrity.

Troubleshooting, problem solving, and emails

Possess comprehensive knowledge of Microsoft Word, Excel, PowerPoint, Access, and Outlook

SKILLS

Microsoft Office • Outlook • Troubleshooting educational software and calculators • Document creator • 50 WPM • WordPerfect • Quickbooks

PROFESSIONAL EXPERIENCE

Goosehead Insurance-Westlake, TX. Oct 2021-Present

Service Agent

Providing a concierge/white-glove level service

Removing barriers, and ensuring end-to-end resolution on all matters, such as servicing, billing, and maintenance of home and auto insurance policies

Add complex additions and alterations of multimillion-dollar commercial accounts and risk portfolios. A resolving client complaints,

Managing retention of accounts,

Preventing cancellations among clients,

Generating cross-sell leads and upselling coverage to existing clients.

Sitel/Texas Instruments-Dallas, TX. June 2018-Oct 2021

Toll-Free Professional

Assist customers with troubleshooting of educational software and calculators over the phone or via email.

Assit with locating and providing valuable resources to schools, colleges, universities, and organizations to aid in best needs.

Place and direct buyers to retailers and educate regarding cost efficiency.

Provide a weekly report of trending or odd issues that are unresolved through provided troubleshooting.

Document all calls for review, research, quality assurance, and training purposes.

Subway, Inc. January 2018-June 2018

Store Manager

Develope store strategies to raise customers' pool, expand store traffic and optimize profitability. Meeting sales goals by training, motivating, mentoring and providing feedback to store staff. Ensuring high levels of customers satisfaction through excellent service.

Prepare and maintain records of employees, pay roll, track daily and weekly inventory, daily and weekly revenue and loses, place orders for weekly inventory.

Receiving-Accept weekly delivery truck, verify inventory order, and stock received order.

Maintained and assisted with multiple stores and locations

Brinks Home Security (formely Moni Security ; Monitronics, Inc.) Farmers Branch, TX. March 2015-November 2016

Call Center Specialist/Cell Registration

Takes incoming customer service calls from subscribers and dealers.

Interprets coded alarm signals received from customers’ monitoring system which include unlawful intrusions, fire, panic, supervisory activity or two-way voice.

Assists customers in cancelling the dispatch of authorities to their site address when there is a false alarm.

Researches false alarms on customer accounts appropriately and to handle disputes.

Assists customers who call with questions regarding billing and payment related inquiries.

Troubleshoots alarm system problems (including performance testing and low batteries) over the phone with customers and refers as necessary to the appropriate departments.

Answers questions on how to perform basic alarm functions, such as turn off chimes.

Processes customers with requests for yard signs and insurance certificates.

Takes escalated customer service calls to resolve customer problems and escalated issues.

Promotes self-service options of Monitronics.com and assists with web site troubleshooting.

Follows-up with alarm service technicians regarding job tickets. Able to open, close and reassign jobs as need.

Proactively works to assist others in achieving the organization’s objectives.

EDUCATION

ATI Career Training Institute-Richardson, TX.

Certificate in Business Administration and Technology/G.E.D.-May 2008

GPA: 3.3/4.0

CERTIFICATIONS

Notary Public for the State of Texas

Notary ID #131044458-3

Renewed: 05/03/2021-05/03/2025

Texas Alcohlic Beverage Commission

Seller Training Certification

Certificate #8375798

12/29/2020-12/29/2021

American SafetyCouncil

Food Handler Program

TX DSHS Lic. # 64—20721798

12/29/2020=12/29/2022

American SafetyCouncil

Mixology

Certificate Number 001758

01/13/2021

Salary Requirements: $17.50 USD Hourly



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