Customer Service Equipment Technician

Richard Hall

** **** ********* *****

Harvey, LA 70058

Email: **********@*****.***

Phone: 504-***-****

Experience

**/**** – Present Patriot Group Service Covington, LA

Low Voltage Electrician

· Run data and voice category six cables

· Test, troubleshoot, modify, install and calibrate variety of standards and nonstandard medical equipment with limited guidance

· Installation of various electrical/electronic equipment in accordance with plans, specification and detail instruction

· Arrange and interconnect equipment, testing component installation or compliance with standards, tolerances, calibrating and tuning systems

· Test faulty equipment to diagnose malfunctions using test equipment or software

· Study blueprints, schematics, manuals or other specifications to determine installation procedures

· Use a variety of technic electronic data contained in manufacturer specification and schematics.

· Install and run cables for Building Automation System (BAS), closed-circuit TV, wireless system and public address systems.

10/2015 – Present Uber New Orleans, LA

Driver

· Maintain a 5-Star rating for transporting customers safely to their destinations

· Drive VIPs to various destinations upon request with knowledge of city and efficient routes

· Maintain neat and clean appearance and provide excellent customer service without accidents or mishaps.

· Follow safety regulations and state laws governing vehicle operation and ensure that passengers follow safety regulations

· Regular test checks of vehicle lights, brakes, horn and windshield wipers to ensure proper operation

· Provide assistance to passengers entering and existing vehicle including any luggage

· Notify dispatcher or company of vehicular incidence or car problems via telephone or computer

· Perform routine vehicle maintenance such as tire pressure, adding gas, oil and water

02/1997 – 10/2012 Tulane University School of Medicine and Hospital Metairie, LA

Telecommunication Specialist

· Identified differences in wire and cable colors ensuring work was performed correctly

· Performed tests on circuits and components of malfunctioning telecommunication equipment to isolate sources of malfunction using test meters, circuit diagrams, polarity probes and other hand tools

· Ran test of repaired, newly installed or upgrade equipment to ensure that it is properly functioning and conforms to specifications

· Ordered parts and materials that were within purchasing guidelines and allotted budget

· Performed equipment demonstrations for interested customers and offered an explanation as to how it is used and responded to inquiries and complaints

· Repaired or replaced faulty equipment that were defective or damaged such as telephones, wires, and switching system components associated with the equipment

Analyze test readings, computer printouts and trouble reports to determine equipment repair needs

01/1996 – 11/1997 Master Video Poker Gretna, LA

Gaming Equipment Technician

· Managed machine operations, detecting work piece defects or machine malfunctions

· Inspected work pieces for defects and measured pieces to determine accuracy of machine operation using rules, templates or other measuring instruments

· Read blueprints and job orders determining product specifications and tooling instructions planning operational sequences

· Started machines and turned hand wheels or valve to engage feeding, cooling and lubricating mechanisms

· Moved controls or mount gears, cams o templates in machines to set feed rates and cutting speeds, depths and angles

· Set machine stops and guides to specify lengths as indicated by scales, rules or templates.

· Performed minor machine maintenance such as oiling or cleaning, dies or work pieces or adding coolant to machine reservoirs

· Selected installed and adjust alignment of drills, cutters, dies, guides and holding devices using templates

01/1995 – 11/1996 CPS Communication Corporation Metairie, LA

Telephone Technician

· Inspected and tested lines, cables, recording and analyzing test results, assessing transmission characteristics and locating faults or malfunction

· Spliced cables using hand tools, epoxy or mechanical equipment

· Measured signal strength at utility poles using electronic test equipment

· Accessed specific areas to string lines or installed terminal boxes, auxiliary equipment or appliances using bucket trucks and by climbing poles or ladders and entered tunnels, trenches or crawling spaces

· Installed equipment such as amplifiers or repeaters to maintain the strength of communication transmissions

01/1986 - 01/1990 United States Navy Great Lakes, IL

Interior Communications Electrician

· Responsible for repairing electronic equipment for instance, industrial controls, computers, video and audio systems, transmitters using test instruments and hand tools

· Tested electronic circuits and components using signal generators, oscilloscopes, voltmeters and ammeters

· Performed tasks of replacing faulty or defective components, adjusting wiring mechanical parts by using soldering iron and hand tools

· Responsible for aligning, calibrating and adjusting equipment according to manufacturer’s specification

Education

08/1981-05/1984 Joseph S. Clark High School New Orleans, LA

08//1991-05/1994 Southern University New Orleans, LA

Military

01/1996 – 01/1990 United States Navy

Reference

Available upon request

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