Customer Service Representative III

PROFESSTIONAL EXPERIENCE

JULY **** – PRESENT

OWNER, NEXT LEVEL MOBILE NOTARY

Responsible for traveling to different sites and notarizing legal documents Ensure clients complex questions are resolved

Confirmed that signer is the person that stated they are Responsible for keeping a professional journal and logging every document that is notarized FEBRUARY 2021 – PRESENT

REAL ESTATE AGENT, UNITED REAL ESTATE OF RICHMOND

Communicate clearly with clients to identify their needs and budget and match to available properties

Stay up to date on market trends and property values to best assist clients Conduct open houses to help market for-sale properties Negotiate final price and draft sales contracts

Schedule walkthroughs of prospective properties and guided clients through each home's features and value

Created listings for sale and rental properties, and included location, property-tax history, square footage, features, and photos, managing

JANUARY 1987 – PRESENT

CLAIMS REPRESENTATIVE III, ANTHEM BLUE CROSS BLUE SHIELD Adjudicate over 50 medical claims against member benefits in California Mainframe (WGS) daily Communicate with diverse internal and external teams for process improvements Audit and process weekly and monthly reports for the Commonwealth of Virginia Mentor and train new staff members

Assist with special projects including, COVE WGS migration & sweep projects Resolve complex telephone inquiries from members, providers, member services and stake holders

EDUCATION AND CERTIFICATIONS

MAY 1987

GENERAL STUDIES, VIRGINIA STATE UNIVERSITY

FEBRUARY 2021

LICENSED REALTOR, COMMONWEALTH OF VIRGINIA

MAY 2021

NOTARY PUBLIC, COMMONWEALTH OF VIRGINIA

WANDA WHITE

Sandston, VA · 804-***-****

*************@*****.***

2

SKILLS

Customer Service

Written and verbal communication skills

Punctual

organized

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