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Customer Service Assistant

Location:
Lithonia, GA
Posted:
June 09, 2022

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Resume:

Alexis

Populus

**** ******* *****, ******** ** *0058

404-***-****

adrcm5@r.postjobfree.com

LinkedIn Profile

N/A

A motivated business professional with leadership, analytical, customer service and problem- solving skills. Dedicated to achieving business goals and able to deliver positive results. Proficient in the use of MS office and various software applications. An effective organizer/planner with the proven ability to build and maintain relationships, with customers, managers and peers.

Skills

Correspondence Management

Claims Processing

Document analysis

Conflict Resolution

Database Management

Interpersonal communication

Professional Experience

MAY 2018- PRESENT

Claims Adjuster / State Farm Insurance, Atlanta, GA

Investigated and processed claims filed by policy holders

Assessed and inspected property damages to determine liability

Verified insurance coverage and corresponded with various insurance companies to determine amount of pay out benefit

Negotiated settlements for each claim and assisted with litigation when settlements could not be reached

Carefully reviewed official documentation such as police reports and medical treatment records to make a true decision

APRIL 2012- MAY 2018

Underwriting Service Assistant / State Farm Insurance, Atlanta GA

Carefully evaluated insurance applications to check the risk level of insuring the client.

Prepared the files for claims and followed through process

Assisted in sorting, collecting and preparing data

Evaluated applications to compute the insurance premiums in relation to the Insured risks

Validated the underwriting team's findings to check whether information matched and calculations

Were accurate.

May 2008- June 2011

Customer Service Rep/ Whole Foods Market, Atlanta GA

Assisted new and recurring customers with their shopping experience

Filed customer complaints through appropriate channels

Built customer report while maintaining relationships

Education

DEC 2020- PRESENT

Business Management / Georgia State University, Atlanta GA



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