Customer Service Assistant
Resume:
Alexis
Populus
**** ******* *****, ******** ** *0058
*************@******.***
LinkedIn Profile
N/A
A motivated business professional with leadership, analytical, customer service and problem- solving skills. Dedicated to achieving business goals and able to deliver positive results. Proficient in the use of MS office and various software applications. An effective organizer/planner with the proven ability to build and maintain relationships, with customers, managers and peers.
Skills
Correspondence Management
Claims Processing
Document analysis
Conflict Resolution
Database Management
Interpersonal communication
Professional Experience
MAY 2018- PRESENT
Claims Adjuster / State Farm Insurance, Atlanta, GA
Investigated and processed claims filed by policy holders
Assessed and inspected property damages to determine liability
Verified insurance coverage and corresponded with various insurance companies to determine amount of pay out benefit
Negotiated settlements for each claim and assisted with litigation when settlements could not be reached
Carefully reviewed official documentation such as police reports and medical treatment records to make a true decision
APRIL 2012- MAY 2018
Underwriting Service Assistant / State Farm Insurance, Atlanta GA
Carefully evaluated insurance applications to check the risk level of insuring the client.
Prepared the files for claims and followed through process
Assisted in sorting, collecting and preparing data
Evaluated applications to compute the insurance premiums in relation to the Insured risks
Validated the underwriting team's findings to check whether information matched and calculations
Were accurate.
May 2008- June 2011
Customer Service Rep/ Whole Foods Market, Atlanta GA
Assisted new and recurring customers with their shopping experience
Filed customer complaints through appropriate channels
Built customer report while maintaining relationships
Education
DEC 2020- PRESENT
Business Management / Georgia State University, Atlanta GA
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