Code 10, Communication Computer Literate Lessoning Analyti

CURRICULUM VITAE

OF

THAPELO MARTIN KHOZA

Personality

I Thapelo M Khoza positively indicate that I’m a patient person, polite, very focused. Can communication well and clearly to all levels at work with (colleagues and customers), I’m a fast learner and can adapt and understand the company products easily. Always positive about my job and my company and ensure that I use positive and business language all the time.

My time management skills are good, always on time and strive to meet deadlines set myself targets that are higher than the expected to ensure I always meet the company targets. Always willing to work extra hours beyond my call of duty for the benefit the company and the customer. I always put the customers first and listen to their problem attentive so that I can assist them promptly.

I am a hard worker and can work easily with the group or individually. I also can work independently or under supervision.

PERSONAL DETAILS

Surname : Khoza

First Names : Thapelo Martin

Identity Number : 860**********

Residential Address : 982 Olive Close

: Ebony Park

Mobile Number : 082-****-*** or 061-***-****

Drivers ‘Licence : Code 10 (C1)

Gender : Male

Health : Good

Nationality : South African

Highest grade attended : Grade 12 not completed

Home Language : Setswana

Other Language : English

FURTHER STUDIES

Tertiary Institution : Sew Africa

Courses : Pattern Marking

: Fashion

: Design and Illustration

: Pattern Cutting Marking

Year : 2007

Award : Further Certificate in Fashion;

: Design

: Pattern Cutting and Marking

WORK EXPERIENCE

Company Name : Mabunda Attorneys

Department : Law firm

Position : Driver

Duties :

Delivering of documents to the courts

Delivering of documents to the clients

Pick up documents from different places

Pick up clients from their homes to the office

Drop off and pick up clients at court if they don’t have transport

Perform messenger duties such as (picking laundry, deliver and collect letters from the Post office etc)

Duration : July 2019 till November 2021

Reason for leaving : Contract ended

Company Name : The Contact Centre School

Department : City Power Project

Position : Call Centre Agent

Duties :

1. Handling customer calls

Receive incoming calls and ensure set targets are met

Determine the reason for the call

Log the fault to the system

Provide a reference number to the customer

Send queries and meter related requests calls to outbound services

Send outage related calls to the dispatch centres

Follow-up on the call

Ensure customer’s expectations are met

Liaise with back office for repeated calls as a result of queries not resolved

2. Administration

Maintain centralised email for queries

Act according to customer request

Update customer information

Acknowledge queries via email and telephone

Duration : November 2014 till June 2017

Reason for leaving : Contract ended

Company Name : Gauteng Enterprise Propeller

Department : City Power Stores (Learner) - Midrand

Position : Warehouse – Stock Issuer

: Warehouse – Stock Receiver

•Duties

Issuing of material.

Counting of new stock and report discrepancy.

Counting and reconciling the existing stock

Correct issuing of stock required by the technicians

Capturing of information on the system SAP.

Do security checks of outgoing and incoming stock.

Duration : 02 May 2013 till November 2014

Reason for leaving : contract ended

Company Name : Express Marketing Company

Position : Sales Assistance

Year : 2008 – 2010

Company Name : NU Metro Cinemas (The Glen shopping centre)

Position : Teller/Cashier

Duties

: receiving payments from customers (cash or card)

: reconcile the daily cash slips and cash

: Hand over daily cash and transaction to the supervisor for banking

Year : 2012

Skills

Communication

Computer Literate

Lessoning

Analytical

Customer services

Contact centre

Problem solving

REFERENCE

1.City Power (Contact Centre)

Contact Person : Mrs Nancy Matinketsa

Tell Number : (011-***-****

Cell Number : 083-***-****

2.The Contact Centre school

Contact Person : Ms Thabang Seshoka

Tell Number : 081-*******

3.City Power (Midrand Warehouse)

Contact Person : Mrs Anastacia Nyathi (Team Leader)

Tell Number : (011-***-****

Cell Number : 073-***-****

City Power (Midrand Warehouse)

4.Contact Person : Mr Nkosi

Cell Number : 078-***-**** or 073-***-****

Express Marketing Company

5.Contact Person : Mr Jerome Whitehead

Tell Number : (011-***-****

Cell Number : 083-***-****

NU Metro Cinemas (The Glen shopping centre)

INTERESTS

Sports : Soccer, Cricket

Hobbies : Reading, Sewing

Contact this candidate