Customer Service Operations Manager

David Jenkins

LinkedIn Profile: https: www.linkedin.com/pub/david-jenkins/11/380/B67

Cell Phone 949-***-****

Email ***************@*****.*** Nonsmoker

KEY CONTRIBUTIONS:

Accomplished manager offers exceptional skills developed in diverse and demanding industry.

Proven ability to establish relationships with clients, colleagues, and competitors while focusing staff on productivity and organizational growth.

SKILLS: Customer Service Negotiations Financial Planning

Sales Staff Development Relationship Building

Efficient in Microsoft Excel and Word

EMPLOYMENT:

November 2019 to Current Ashley Furniture Long Beach

Sales

August 2018 to March 2019 National Pain Relief

Sales

May 2017 to Aug 2017American Financial Network/Business Development Manager

Sales

Update data base

August 2015 to March 2017 PacWest Home Loans/Sales

Sales calls

General Office

Organize file room

May 2007 to September 2014 First American Debt Relief/Compliance Officer

Manage in-house clients

Purchase leads

Wrote do it yourself manual on debt settlement

Financial accountability with sales and support team to understand company policies and procedures

Maintain high level of customer service by modeling and ensuring best practices were followed and by prioritizing workload.

August 2003 to September 2006 Rescue Debt/ Operations Manager

Coordinated all negotiations, settlements and customer service

Established long term working relationships with creditors and clients

Helped start monthly conference calls with other debt settlement companies to improve industry results

June 2002 to September 2003 Ydebts/Sales and Negotiations

Took inbound calls with potential clients over $40,000.00 in debt

Set up settlement department and contacts

EDUCATION: Fullerton Jr. College

Orange Coast College

CERTIFICATIONS: Certificated of Achievement from International Association of

Professional Debt Arbitrators

HIPAA Awareness for Business Associates

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