Customer Service Representative

DANIEL OWUOR.

Bilingual customer service representative with high customer satisfaction and a motivated individual with 3+years in the service and banking industry, addressing customer requests and maintaining industry standards for safety and service.

PERSONAL DETAILS

Residence Dubai, UAE

Mobile No +971-*********

Email ***********@*****.***

Nationality KENYAN.

Date of Birth 21/01/1997

Marital Status Single.

Sex Male.

Language English.

Passport No BK203960.

Visa Status Resident Visa.

WORKING EXPERIENCE

(2020- 2022) Atana Hotel Dubai (4star Hotel) – Customer Service

Task:

a)Checking guests in and out.

b)Ensuring maximum guest satisfaction through personal recognition.

c)Receiving and managing reservation online and telephonically.

d)Verifying guest payment methods during check in.

e)Assigning rooms to guests and informing them of any specials offered by the hotel

f)Providing guests with information about the hotel.

(2019- 2020) Nairobi Serena Hotel (5star Hotel) – Customer Service

Task:

a)Perform all check-in and check-out task.

b)Manage online and phone reservation.

c)Welcome guests upon their arrival and assign rooms.

(2016-2018) Family Bank (Nairobi)- Customer Service

Task:

a)Answering questions about account types and banking products such as money market accounts, loans and credit card.

b)Checking on status of customer accounts and track checks and payments.

c)Reviewing and explain account charges.

d)Assisting banking customers who are victims of fraud, thefts or identity theft.

EDUCATION BACKGROUND:

Senior High school.

HOSPITAL HILL HIGH SCHOOL 2015.

Customer Service Certification.

ST. Paul’s University Kenya 2017.

Diploma in Call Center Certification.

ST. Paul’s University Kenya 2018.

Bachelor Degree in Business Administration specialized in Customer Service and Call center (graduating class 2022)

ST. Paul’s University Kenya 2019.

KEY SKILLS:

The ability to encourage and motivate staff.

Good organizational skills.

Ability to perform work duties pertinent to high standards.

Strong interpersonal and communication skills.

Good time management skills.

Ability to work under pressure and independently.

Flexible mature to deal with dynamic situation.

Quick learner & cooperative nature.

DECLARATION:

I certify that the above are true and send below my certificates also testimonies for further clarification kindly feel free to contact me.

Yours sincerely

DANIEL ONYANGO OWUOR.

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