Customer Service Representative

Location:

Albemarle, NC

Posted:

June 11, 2022

Contact this candidate

Resume:

KIMBERLY E COOK

*** ******** ****

ALBEMARLE, NC 28001-9545

Phone: 980-***-****

Email: ***********@*****.***

Objective

Experienced customer service representative with 12 years law enforcement experience. Experience with at risk adolescents and individuals with autism.Have outstanding conflict resolution skills, as well as community relation skills. Supervisory experience. Treating individuals with respect always is my main priority. Always searching for ways to resolve conflict before it gets out of hand.

Ability Summary

Skills include great communication with all age groups. Former law enforcement skills serving the state of North Carolina. Basic computer knowledge. Community involvement in Albemarle, NC. Employment History

Delivery Driver

12/2021 - Current Delivery Drivers Inc. 908 Research Drive, Irvine, CA Always providing excellent customer service. Accept orders via smartphone in a timely manner. Retrieve orders in a timely manner. Deliver orders in a professional and accurate manner. Delivery Driver

03/2022 - Current DoorDash 901 Market St Suite 600, San Francisco, CA Accept orders in a timely manner via cellphone. Retrieve orders in a timely manner. Deliver orders in a timely manner. Providing excellent customer service always.

At Risk Adolescent Team Lead

12/2021 - 03/2022 Covenant Case Mgmt Svc LLC 410 Laurel Twig Ct, Charlotte, NC Work with at risk adolescents. Develop program for kids. Work closely with schools in order to mentor to the kids. Research organizations that would provide services for in need individuals. Cleaned out former business building. Helped to organize care closet for individuals in need.

Team Lead Online Grocery

08/2020 - 11/2021 Walmart 781 Leonard Avenue, Albemarle, NC Manage team of approximately 40 associates in all operations including sales and customer service. Distribute daily tasks to associates and check for completeness of duties within expected time frames. Fill customer orders with accuracy and complete in timely manner. Provide excellent and friendly customer service. Dispense orders to customers. Resolve problems that may arise with associates and customers. Stock shelves. Provide assistance to other departments as needed.

Police Officer

12/2008 - 08/2020 Albemarle Police Dept 203 N 2nd St, Albemarle, NC Enforce NC Laws in accordance to NC Statues. Patrolled city and answered calls to ensure safety. Mentored students to help foster positive and safe learning environment. Collaborated with probation officers, school representatives and other key individuals in community to support adolescents and families. Mediated conflicts between students and teachers. Developed public outreach initiatives, including youth events, neighborhood watches and D.A.R.E. instruction. Enforced institutional rules, regulations, and laws regarding student conduct to maintain safe campus during school day as well as events scheduled beyond the school day.

Direct Support Staff

01/2017 - 03/2018 GHA Autism Supports 213 N 2nd Street, Albemarle, NC Maintained clean and well organized environment for client happiness and safety. Transported clients to appointments and errands. Enhanced patient well-being by supporting participation in recreational activity. Tracked and reported clients' progress based on observation and conversations. Supervised medication administration, personal hygiene, and other activities of daily living. Developed strong and trusting rapport with clients to facilitate smooth, quality care. Monitored client's well-being, safety, and comfort under physician direction. Documented client's progress in charts and logbooks. Changed bed linens, made bed, and laundered soiled linen to keep client's bed clean. Assisted in washing client's clothing. Assisted in cleaning client's living areas. Education History

Issuing Institution Location Degree Received Course of Study Semester Hours

Stanly Community College Albemarle, NC High School Equivalency Diploma General High School Curriculum

Stanly Community College Albemarle, NC Vocational School Certificate/License Criminal Justice 278 Began college classes after birth of my daughter. Decided I wanted to be a police officer and took BLET. Never had opportunity to complete degree. Occupational Licenses, Certificates and Training

Certification Title Issuing Organization Completion Date Criminal Justice Technology-Corrections Stanly Community College 12/2016 School Resource Officer Certification NC Justice Academy 07/2013 D.A.R.E. Instructor Certification NC D.A.R.E. Training Center 08/2012 Basic Law Enforcement Training Stanly Community College 07/2008 Detention Officer Training Stanly Community College 03/2001 Honors & Activities

Certificate of Excellence from National Life Group/Lifechanger of the year December 2019 Community Outreach Excellence from Albemarle Police Department December 2019 Detailed References

Shanta Maske, Director

Homes for Hope

7708 Windsor Forest Place

Harrisburg, NC 28075

704-***-****

Business reference known for 6 year(s).

***********.******@*****.***

Melissa Smith, Community Engagement Coordinat

Stanly County Schools

1000-4 North First Street

Albemarle, NC 28001

704-***-****