Data Entry Customer Service
Resume:
Melissa M. Andre
Penfield, NY 14526
PROFESSIONAL OBJECTIVE
To obtain a position that will utilize my experiences offering opportunity for growth and development.
WORK HISTORY
2022 – Present Referral Coordinator, Rochester Regional health, Department of Pulmonary Medicine and Critical Care, Rochester,
NY
- Handle all incoming new referrals and Urgent requests
- Work work-ques for all new incoming internal and external referrals
- Obtain imaging prior authorizations
- Schedule and obtain authorizations for procedures 2016 - Present Access Associate, Rochester Regional Health, Department of Pulmonary Medicine Critical Care,
Rochester, NY
- Schedule follow-up and new patient appointments
- Manage provider schedules when changes are needed including rescheduling patients
- Handle patient calls, MD calls, properly document calls and send messages to appropriate person
- Schedule imaging, biopsies, and all other testing and referred appointments
- Obtain authorization for imaging and update spreadsheet
- Schedule outstanding appointments in Orders WQ
- Sort and distribute MD mail
- Prepare and review charts for completeness prior to patient appointments
- Request records and imaging
- Contact patients with procedure appointments and directions
- Proper ordering of oxygen supplies, providing necessary documentation to DME providers
- Work from recall and wait list
- Lung transplant referrals
- Being trained on processing orders for specialty medications Ofev & Esbriet
- Scanning
- Provide coverage for all office positions, including front desk and patient rooming when needed
- Excellent customer service while handling a large volume of calls on multiple lines
2005 – 2016 Medical Receptionist, Podiatry Associates of Rochester, Rochester, NY
- Check patients in/out for appointments
- Monitor 6 incoming phone lines
- Pull/file patient charts
- Experience in Medent, Specialist, and Blue Fire Electronic Medical Records
- Responsible for keeping open communication between doctors and patients
- Update patient information daily in EMR
- Scan/Index all chart documentation into EMR chart
- Schedule testing and imaging for referred appointments
- Close out and balance daily intake of copayments 1995 – 2005 Customer Service Associate, Pitney Bowes Management Services/Danka Services International /Kodak Imaging Services,
Rochester, NY
- Responsible for prepping, scanning, indexing, and exporting documents into database for customer retrieval
- Data entry for all incoming freight bills
- Responsible for all incoming cd duplication jobs
- Manage multiple databases for customer access
- Provide billing information to management
- Customer support via multiple phone lines
- Attended monthly meetings with customers to maintain a good working relationship and provide quality service
1990 – 1995 Accounts Payable /Customer Service, HP Brewster Company Rochester, NY
- Process incoming and outgoing mail
- Process all outgoing payments for company
- Managed multiple phone lines
- Data entry of all incoming orders for shipment
- Process all weekly reports for management
EDUCATION
1988-1989 John Marshall High School, Rochester, NY
- Diploma
1984-1988 Charlotte High School, Rochester, NY
** References Available on Request **
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