Customer Service Data Entry

ROBERT E. STARNER

*** ****** ****, ********, ** *7241 · 717-***-****

*********@*****.***

CAREER OBJECTIVE

Seeking opportunity to utilize my skills for a company to grow and become more successful. EXPERIENCE

JANUARY 2015 – PRESENT

FORKLIFT OPERATOR, PFIZER/GSK- CARLISLE, PA

Shipping: pull and stage all product according to transfer orders, which are scanned in to the system with the RF device and load onto trucks. Receiving: fill out all paper work, verify product for accuracy against the BOL, COA and packing list, inspect for damage while unloading trucks. Production: create transfer orders by generating them through the SAP system, pull, scan and stage, raw products and packaging materials, to supply the production department for manufacturing. Inventory: perform cycle counts and inventory as needed of finished product and materials on hand by using the RF scanning device.

MACHINE OPERATOR, PFIZER

While following all government manufacturing practices, regulations and procedures under FDA guidelines. Operate and troubleshoot multiple computerized production packaging machines, to ensure all of the companies needs for production goals. After companies’ goals for production are met, the machines are dissembled, sanitized and reassembled for future production.

OCTOBER 1999 – OCTOBER 2014

SHIPPING MANAGER, TURNER HYDRAULICS- CARLISLE, PA

Shipping and Receiving: performed all shipping and receiving procedures. Customer service: to pull parts and assemble hydraulic hoses and brake lines. Create invoices and receive payment to process customer orders. Order parts from vendors that were not in stock to complete customer orders.

JUNE 1997 – OCTOBER 1999

PARTS COUNTER ASSOCIATE, ALL PRO PRODUCTS- MECHANICSBURG, PA Handled customer sales, service, orders and scheduling. Merchandised products in showroom.

Shipping and Receiving: performed all shipping and receiving procedures. Customer service: pull parts, order parts from vendors that were not in stock. Create invoices and receive payment to process customer orders. Scheduled customer appointments into garage for installation and repairs of customer vehicles. 2

JANUARY 1997 – MAY 1997

CUSTOMER SERVICE REP, REDNECK TRAILER SUPPLIES- CARLISLE, PA Customer service: took sales orders over the phone and entered them on the computer, handled customer complaints and processed paper work needed to return parts. Data entry: entered all sales orders and parts inventory into the computer program. JANUARY 1994 – JANUARY 1997

STOCKROOM MANAGER, DICKINSON COLLEGE- CARLISLE, PA Train and supervise: student associates to receive, barcode and merchandise clothing, books, supplies and food in the book store and grocery store. MARCH 1990 – DECEMBER 1993

WAREHOUSE MANAGER, ANDREWS FURNITURE- CARLISLE, PA Receiving and delivery: unload and inspect all incoming furniture, make any repairs necessary, check for accuracy against customer invoice, deliver and set up at customers home.

AUGUST 1989 – MARCH 1990

WAREHOUSE SELECTOR, GIANT FOODS- CARLISLE, PA

Selected and pulled perishable and nonperishable food products. Palletized products for shipment and loaded onto trucks.

MARCH 1980 – AUGUST 1989

POWDER PACKAGING FOREMAN, HOLLY MILK COOPERATIVE- CARLISLE, PA Trained and supervised associates on all production line equipment, for manufacturing of products to be staged into the warehouse for customer orders. Trained associates and enforced company policies as per OSHA guidelines.

UTILITY WORKER

Operated all of the production line equipment and worked on production line to manufacture product to be staged into the warehouse. Operated pallet jacks, forklifts to stage product into the warehouse and loaded trucks for delivery. EDUCATION

1989, GRADUATE- CARLISLE HIGH SCHOOL- CARLISLE, PA Completed requirements through the G.E.D. program. ACTIVITIES

• Certified licensed forklift operator

• Proficient operator of warehouse equipment

• Certified CPR emergency responder

• Trained to operate SAP system software

• Trained to operate RF scanning equipment

• Familiar with UPS, RPS, USPS and many trucking company’s

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