Customer Service Representative

MICHAEL L WILLIAMS

**** * ******* ** *** # *** SEATTLE, WA,. 98144 PHONE 206-***-**** / Email

**********@*****.***

Objective

My goal in your facility would be to perform all task and responsibilities to ensure employer is able to meet all obligations for the consumer. Education

• San Diego City College San Diego, California

• Certificate of Achievement in Behavioral Sciences [August 2011] Graduation Date

• GPA 3.47 Alcohol and Other Drug Studies / Internship with Veterans of San Diego Recovery Center/ formerly VVSD

• Passed Certified Addictions Treatment Internship Exam for State of California 07/23/2012 Experience

[12/13/19]- Present

{Customer Service Representative}

CANON BUSINESS PROCESS SERVICES

My daily task include processing CERTIFIED MAIL using STAMPS ONLINE SOFTWARE and OVERNIGHT MAIL, as well using USPS SOFTWARE. My responsibilities also include daily routine maintenance of KONICA-MINOLTA BUSINESS PRINTERS for numerous departments. It is also my responsibility to record, scan and document each item processed daily and provide support maintaining storage areas, as well relief for switchboard on

all incoming calls.

[07/30/2018]- [12/16/2018]

{Customer Service Representative/Account Specialist} WAVEBROADBAND

Took inbound calls in regards to customer billing issues, as well taking new work orders and ensuring customer retention. Documentation of every call, payment transactions using CITRIX, ADP software, company intranet protocol to resolve issues.

[04/29/2016] – [06/22/2018]

[Revenue and Recovery Specialist] [Convergent Outsourcing] [Renton, Washington]

[Explain to customers correct business rules and guidelines to ensure they are resolving the accounts within a timely manner and aware of all possible consequences. Documented every call and payment transactions using the client's software CITRIX and our internal usage of FACS to maintain company records, using dual monitors.]

[02/18/2016] – [04/29/2016]

[Revenue and Recovery Specialist] [Pride Staffing] [Tukwila, Washington]

[Explain to customers correct business rules and guidelines to ensure they are resolving the accounts within a timely manner and aware of all possible consequences. Documented every call and payment transactions using the client's software.

[09/04/2015] - [11/2015] Relocated to Washington family issues.

[Customer Care Specialist] [Intelicare Direct] [San Diego, California]

[Receive inbound calls and resolve customer membership inquiries] [Maintain customer records by updating account information] [Identify the best solution to solve issues, expediting correction or adjustment and follow up to ensure issues are resolved]

[08/13/2013] - [09/2015]

[Sales Representative] [PhoneNet San Diego] [San Diego, California]

[ We were a full service, state of the art, integrated call center that serves the cable industry. Our specialty involved outbound and inbound calling, chat, sales and customer care interaction. Which could include upgrading a previous package or bundle to better accommodate customers current need as well retention.]

[07/16/2013] - [08/2014]

[Case Manager and Residential Specialist] [Alpha Project of San Diego] [San Diego, California]

[Under the supervision of the Program Supervisor monitored the activities of clients in the Detoxification Unit in and out of facility, provided safety and security of the building and its residents, safeguarded activities and the facilitating of medication for clients. I was able to log over 2000 hours towards completion of internship as a Certified Addiction Treatment Counselor.

[02/2006] - [08/2014]

[Call Center Agent/Customer Care Representative and Sales Representative]

[Sedona Staffing Agency] [San Diego, California]

[ I was quite flexible while working with the agency over an extended period of time. At times I would work as a Sales Representative for Time Warner Cable as a contractor taking inbound and outbound calls and customer service while upgrading what services we could provide to consumer. Often, I would be used to deescalate issues that some of the less experienced representatives would have problems with if a supervisor is not available.]

[03/2011] - [12/2013

[Professional Fundraiser and Telemarketer] [Gordon and Schkewenmeyer] [ San Diego, California]

[Raised funds for the Democratic Party and various high profile non-profit organizations using scripted dialogue and various computer programs and documentation.]

[Professional Interviewer and Surveyor] [Luth Research] 2

[Worked in a fast pace environment doing surveys for a variety of cable networks, Wall Street Journal as well surveys for Neilson Ratings.]

Acknowledgement

Perfect Attendance 2017

Personal References

Anita Taylor 253-***-****

Darren Childs 619-***-****

Gum Lai Ross 253-***-****

Iman Barquet 425-***-****

3

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