Business Analyst Manager

LISA MCCOWN

Redmond, WA • 206-***-**** • ****.******@*****.***

IT BUSINESS ANALYST

Business Analyst • Systems Analyst • QA Test Manager • Data Analyst• Program Manager

Requirements Gathering • SDLC • Agile & Waterfall Methodology • Process Flow Analysis

Led Product Launch • Improved Quality • Aligned Testing Activities • Fueled System Innovation

User Acceptance Testing • Milestone Tracking • Scrum Project Management

WORK EXPERIENCE

Personal Leave, Springfield, OR March 2020 - present

Full-Time Caregiver

●Ready to return full-time to the workforce after providing in-home care for elderly family member.

Macys, Eugene, OR Nov 2020 - Jan 2021

Seasonal Fragrance Sales

●Increased the company’s bottom line while conducting retail sales and product merchandising.

Denali, Redmond, WA Aug 2019 - Dec 2019

IT Business Analyst

●Established technical scope of the project by analyzing client needs to gather requirements.

●Drove projects through to successful completion by navigating roadblocks, monitoring project requirements, and tracking milestones to keep client charter and deliverables up to date.

●Prepared detailed level of effort for an external client.

●Improved quality by creating high-level scenarios for the QA team.

Macys, Eugene, OR Nov 2018 - Jan 2019

Seasonal Jewelry Sales

●Accelerated sales and revenue growth while conducting retail sales and product merchandising.

AT&T, Bothell, WA

Senior Technical Requirements Manager, Mobility IVR Team Bothell March 2012 - Nov 2016

●Evaluated requirements for multiple concurrent projects, successfully balancing multiple high-profile product launches and releases.

●Met customer demand by collecting information to analyze existing systems for effectiveness.

●Aligned business goals with system requirements and architecture design, incorporating the enterprise architecture team’s vision into overall system designs.

●Fostered effective teamwork, communication, and collaboration across various partner teams with potentially competing priorities.

●Followed requirements through from inception to delivery while effectively nurturing relationships between multiple teams and disciplines.

AT&T, Bothell, WA

Senior Functional Analyst Manager, Mobility IVR Team Bothell Jan 2008 - Feb 2012

●Positioned 75-100 concurrent projects involving Mobility IVR application for success by monitoring requirements and change requests.

●Created application-specific functional and system design by analyzing business requirements.

●Kept business partners and software development team on track by establishing baseline functional requirements to guide development and launch.

●Guided Product Owners through more technical user stories while encouraging collaboration between the Scrum team and Product Owner.

●Streamlined the flow of information exchanges by conducting daily stand-up meeting, retrospectives, sprint reviews, and sprint planning sessions.

●Fueled team momentum while meeting the milestone timeline by resolving production obstacles.

●Evaluated legacy database to interpret current business rules to redesign logic into new system.

●Communicated team status and project metrics to senior leadership, internal/external business partners, and development teams, tailoring messaging to meet specific group needs.

Cingular, Bothell, WA May 2005 - Dec 2007

End-to-End Test Project Manager

●Mobilized up to 30 testers while serving as Test Lead for Enterprise Billing Software.

●Spearheaded multiple quality assurance leads across the organization and created the end-to-end test plan for application integration points.

●Tracked interdependencies between critical applications to determine the point of transaction flow and circumvent issues arising from delivery schedules.

●Led the coordination and tracked QA testing environment setup.

●Created and oversaw the test issue log for each testing phase.

EDUCATION

Portland State University, Portland, OR

Bachelor of Social Science, Speech Communication & Technical Writing

TECHNOLOGIES, CERTIFICATIONS, & PROFESSIONAL DEVELOPMENT

Technologies:

MS Visio • MS Office • MS Project • SharePoint • Quality Center • Jira • Rally

Certifications:

Project Management Professional - AT&T

IBM Data Science Professional – In Progress

Professional Development:

Agile Bootcamp - Starbucks

Database Management & Design - University of Washington

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