Entry Clerk Enrollment Specialist

SHAMIA D JACKSON

*** ********* *** ******* *******, MD 20743 cell phone: 202-***-**** email:**************@*****.***

OBJECTIVE: To acquire an administrative position within a challenging environment that encourages creativity.

EMPLOYMENT HISTORY:

TOTAL CARE SERVICES, WASHINGTON DC 2009-Present

Direct Support Professional

A Direct Support Professional (DSP) provides support and assistance to the Individuals with intellectual and developmental disabilities. The Day Program DSP is responsible for assisting the person with intellectual and developmental disabilities become a valued and contributing member of the community in which they live, and assuring the interests and goals of the individual served are served, as well as experience and engage in activities of their choice, outside their home as documented in the individuals Individual Service Plan. The DSP must be flexible as they travel with and accompany the individuals served to outings or work, or to different locations each day and be flexible in performing their duties to meet needs and choices of the persons served

CARE FIRST BLUE CROSS BLUE SHIELD, WASHINGTON, DC

Billing and Enrollment Specialist, Full-time 2008-2009

Enrolled subscribers in insurance plan. Processed enrollment activities such as terminations, coverage level changes, and enrollment errors. Performed basic billing and account reconciliation. Resolved customer questions regarding billing, enrollment, and claims.

WASHINGTON TIMES WASHINGTON, DC

Data Entry Clerk Administration and Planning, Part-time 2006 – 2008

Generated and distributed daily Press Run reports to keep field operations updated on accurate circulation statistics. Coordinated all independent agent contracts and processed all school accounts; assisted in the preparation of the ABC audit and monitored budget reports, revenue, and expense for the Circulation Department; provided administrative support to the Administration and Planning Department

UNITY HEALTH CARE CENTER WASHINGTON, DC

Registration Clerk, Full-time 2007-2008

Primarily responsible for patient registration. Instructed and assisted clients regarding completing paperwork and clinic procedures; answered and directed all phone calls. Controls the flow of patients in and out of the clinic. Performs necessary registration functions to include insurance verifications, updating demographic information, and emergency contact information. Serves as both a receptionist and liaison between patients, teammates, and staff. Reviews all client related forms for accuracy and completeness of information, assisting the client where necessary. Maintains a clean, organized, and safe working environment. Maintains files and/or client database. Schedules appointments, records information, and effectively communicates appointment schedule to client.

Measures key metrics important for advanced access. Performs other duties as assigned.

JB JOHNSON NURSING CENTER WASHINGTON, DC

Admissions Assistant, Full-time 2004-2005

Answered admissions multi-line telephone, took messages, assisted clients, and provided follow-up communication. Maintained individualized registration paperwork for 207 bed facility. Maintained monthly reports for the Achieve medical record system regarding total of admissions and discharge patients. Managed and updated reports of residential bed hold status for Medicaid residents.

Largo Pediatric Landover MD

Medical Assistant, Externship 11/04-1/05

Preformed throat and urine cultures, prepared surgical instruments for surgery, took vital signs and administered immunizations shots. Administrative duties included preparing ICD-9 codes, processing lab slips, scheduling patients, and assisting in the bill processing.

SKILLS:

Charge Entry systems; CPR and First Aid certified ; manage multiple phone lines, can take vital signs; prepare ICD – 9 codes, lab slips, and CPT codes.

Computer programs: AS400 program; ACEDS program; Microsoft Word & Works; Power Point; Excel; Pathlinks; Achieve program; Fepdirect; Mainframe; Team Track

EDUCATION

UNIVERSITY OF DISTRICT OF COLUMBIA WASHINGTON DC

Early Childhood Development January 2009-2012

SANZ SCHOOL WASHINGTON DC

Certified Medical Assistant November 2004

HD WOODSON SENIOR HS WASHINGTON DC

High School diploma June 2003

References: Upon Request

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