Customer Service Lead Associate

Christine A. Werner

**** **** ****** # **

San Diego, CA 92104

EDUCATION:

Long Beach City College

Long Beach, CA

Business Accounting: Candidate: August 1997 to 2005

Independence University

Online

Business Entrepreneurship: October 2019 to current

EXPERIENCE:

Dec 2018-Sept 2021 LE Gaming, LLC

Chula Vista, CA

Gaming Monitor

·Third Party Prop Player that monitors card room games with knowledge of the games and handle thousands of dollars in chips daily

Feb 2017-Mar. 2020 Chamorro Grill

San Diego, CA

Event and catering Coordinator

·Schedule events and caterings also work at the restaurant and help with operations and upgrading of the customer service and look.

September 2016-Feb 2017 Pizza Rev

San Diego, CA

Pizza Maker

●customer service, cashier, menu knowledge, recipe/prep knowledge of daily usages for items needed.

September 2016- Jan 2017 Jersey Mikes

San Diego, CA

sandwich artist

●customer service, cashier, menu knowledge, recipe/prep knowledge of daily usages for items needed.

April 2016- September 2016 Hi Tech Electronic Manufacturing Company, LLC

San Diego, CA

Program Manager

●Attending to contract customers’ needs for component boards of electronic assemblies. Making sure all assemblies are processed fully and on time. Work with customers daily. Manex, excel, word, Nitro Pro and other customer software daily

May 2014- April 2016 El Torito Mexican Restaurant and Cantina

Lakewood, CA/Dana Point, CA/Laguna Hills, CA

Server/Cocktail Server/Trainer/Manager

• Guest satisfaction/Menu and Drink recipe knowledge/Serve food and drinks/Greet and serve

Food Ordering/P & L/Scheduling/Accounting/General Office/Hiring/ FOH & BOH Operations/Recipe & Food Knowledge/Training/Food Cost/MSDS/Inventory/Closing & Opening Books weekly/Waste accountability knowledge/Health Dept Codes, Polices & Procedures

April 2014- May 2015 Applebees

Bell Gardens, CA

Server/Cocktail Server

• Guest satisfaction/Menu and Drink recipe knowledge/Serve food and drinks/Greet and serve guests

Nov. 2013-Apr. 2014 Blackstone Gaming, LLC

Crystal Casino/Normandie/Oceans 11

Gardena/Compton/Oceanside, CA

Gaming Associate/Lead Associate

• Knowledge of casino games/Card counting/in charge of operations per caisno needs/Supervising of associates game knowledge and awareness

Dec. 2010 - Nov 2013 PT Gaming, LLC

Hustler Casino/Crystal Casino

Torrance/Gardena/Compton, CA

Gaming Associate/Lead Associate

• Knowledge of casino games/ Card counting/in charge of operations per casino needs/Supervising of associates game knowledge and awareness

Feb. 2010 - Apr. 2011 Applebees

Bell Gardens, CA

Server/Cocktail Server

• Guest satisfaction/Menu and Drink recipe knowledge/Serve food and drinks/Greet and serve guests

Nov 2008- Sept 2009 El Torito Mexican Restaurant and Cantina

Lakewood, CA/Cerritos, CA

Server/Cocktail Server

• Guest satisfaction/Menu and Drink recipe knowledge/Serve food and drinks/Greet and serve guests

May 2008- Nov.2008 Hawaiian Gardens Casino

Hawaiian Gardens, CA

Food Server

• Serve guests/Guest satisfaction/Knowledge of recipes and ethnic foods

May 2008- July 2008 El Torito Mexican Restaurant and Cantina

Lakewood, CA/Cerritos, CA

Server/Cocktail Server

• Guest satisfaction/Menu and Drink recipe knowledge/Serve food and drinks/Greet and serve guests

Oct. 2007- Mar. 2008 Lee’s Sandwiches

Irvine, CA

Assistant Restaurant Manager

• Scheduling/Operations/Customer Service/Recipe & Kitchen Knowledge/Ordering supplies

Mar. 2007- Sept. 2007 I Hop

Lakewood, CA

Hostess/Server

• Greet and Seat Guests/Takeout orders/Close checks/Take Orders/Food Runner/Guest Satisfaction

Sept . 2009- Jan 2010 Hometown Buffet

Lakewood, CA/ Long Beach, CA/Lynnwood, CA

Food Bar Manager/Service Manager/Training for management

• Food Ordering/P & L/Scheduling/Accounting/General Office/Hiring/ FOH & BOH Operations/Recipe & Food Knowledge/Training/Food Cost/MSDS/Inventory/Closing & Opening Books weekly/Waste accountability knowledge/Health Dept Codes, Polices & Procedures

COMPUTER SKILLS:

Proficient in Microsoft Word, PowerPoint, Excel, Internet

PERSONAL:

• Helped as a volunteer and Long Beach VA Medical Center

• Assisted in teaching typing in high school

REFERENCES: Available Upon Request

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